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Shift Supervisor
4 months ago
Benefits:
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
ABOUT US Little Kickers Swim School provides personalized, one-on-one swim lessons that not only prioritize water safety, but also nurture a lifelong affinity for swimming. Our approach ensures that every child learns at their own pace. With a highly individualized, and experience-driven approach, we are able to zone in on each child's unique needs with regard to their performance levels, learning styles, and strengths.
Little Kickers Swim School is part of the Active Enterprises family alongside Kickin' It Kids Gym. Founded by two sisters, Yael and Daphna, this business was built with the desire that every child in the area would have access to high-quality swim instruction and develop a life-long love of the water. Our passion is helping raise active children while teaching life skills and bringing the community together in a safe, unparalleled environment.
JOB OVERVIEW
As a Shift Supervisor at Little Kickers, you will serve as the go-to point of contact for handling escalated customer issues, addressing facility-related emergencies, and any instructor scheduling issues that arise during your shift. You will oversee the smooth operation of daily activities, providing guidance, support, and solutions to ensure a positive experience for both customers and staff. Your strong leadership skills, customer service focus, and ability to handle various situations calmly and efficiently will contribute to the overall success of our swim school.
This role can report to the General Manager or Aquatics Operations Manager.
KEY RESPONSIBILITIES
Shift Facility Oversight
Shift Schedule Management
Shift FOH Management
Shift Client Experience
RESPONSIBILITIES
Shift Facility Oversight
Assist in monitoring the facility during shifts to ensure adherence to safety protocols, cleanliness standards, and operational efficiency, promptly addressing any issues or concerns that arise to maintain a safe and welcoming environment for customers and staff.
Coordinate with management to address facility-related emergencies or maintenance issues, such as equipment malfunctions, chemical levels, or facility cleanliness, minimizing disruptions to operations and ensuring the smooth operation of daily activities.
Shift Schedule Management
Serve as the primary point of contact for resolving swim instructor scheduling issues, including last-minute schedule changes, conflicts, or absences, by coordinating with instructors and FOH team to adjust schedules and allocate resources to ensure adequate coverage for swim lessons and programs.
Document and address any behavior issues that arise on shift, such as tardiness, absences, performance issues, etc.
Shift FOH Management
Serve as the primary point of contact for customer service staff, providing guidance, support, and solutions to address any customer inquiries, concerns, or issues that arise during shifts, ensuring prompt and effective resolution to maintain customer satisfaction and retention.
Document and communicate any performance or behavior issues from FOH staff during shift.
Field requests or updates from FOH staff, including last-minute schedule changes, conflicts, or absences, and document occurrences in applicable systems.
Shift Client Experience
Act as a liaison between customer service staff and management, communicating any significant incidents, customer feedback, or operational concerns to management as needed, and collaborating with management to implement appropriate actions or follow-up measures to address customer needs and improve service quality.
Required Experience
At least 6 months in a Swim Instructor role strongly preferred
2+ years of experience managing or leading a team
Proven experience as a customer service expert
High emotional intelligence and empathy skills, with ability to empathize with and support both our customers and team members
Team player mentality
Understanding of servant leadership
Experience in a growing company with a rapidly changing environment
Ability to find solutions for staff scheduling to ensure that we have ample coverage
Pay & Benefits
$31 - $35 / hour
PTO
Health, vision, and dental for staff that work over 24 hours per week
Gym reimbursement
Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.
