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Account Manager

4 months ago

Davenport, Iowa, United States IPS- Integrated Practice Solutions Full time

At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.
PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.

PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.
ChiroSpring is a leading provider of chiropractic practice management software that streamlines practice operations and improves patient outcomes. With a focus on innovation and customer satisfaction, the company has established itself as a trusted partner for chiropractic practices of all sizes. If you are passionate about technology and healthcare, ChiroSpring may be the right place for you.
Customer Success Department:
The Customer Success Department is vital for our company, reactively assisting our customers by troubleshooting and/or providing information regarding the software. Whether it's a quick fix or a multi-step process, each customer problem will require creative thinking, soft skills, and expertise to solve. It is essential to work with different departments to ensure the software functions to its full capacity and to delight our customers.
The Career Opportunity:
As an Account Manager, you will play a pivotal role in ensuring client satisfaction and product adoption. You'll be responsible for walking each practice through a success path defined as managing their product adoption, supporting their product inquiries, leading business review meetings and fostering long-term relationships to drive retention and success.
The position is fully remote.
Areas of Accountability:

  • Manage a portfolio of customers, serving as their primary point of contact for all matters related to the product or service.
  • Provide guidance to customers on product usage, best practices, and configuration to ensure clients are maximizing the value of the product or service.
  • Identify opportunities for product improvement and provide input into product development.
  • Work closely with cross-functional teams to resolve customer issues and ensure a positive customer experience.
  • Develop and maintain a basic understanding of the product and industry trends to provide guidance to clients and internal teams
Competencies for Success :
  • Bachelor's degree in a related field.
  • 2+ years of experience in a customer-facing role, preferably in the healthcare SAAS industry.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Experience working in a fast-paced, dynamic environment.
  • Ability to manage multiple priorities and projects simultaneously.

PracticeTek and its family of companies is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.