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Manager HIT Engineering

3 months ago

Milwaukee, Wisconsin, United States Advocate Aurora Health Full time

Department:

12298 Advocate Aurora Health Corporate - Network & Telecommunications Engineering

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Hybrid role, remote with travel primarily in Wisconsin

Provides overall operational and strategic direction for the for Information Technology (IT) solution development team and designated projects including coordinating and managing individuals in activities related to the solution development, implementation and repair of information systems.

Major Responsibilities:

  • Participates in solution development and system repair tasks, including identification of requirements, design specifications, developing solutions, testing, training, implementation coordination and issue management. Provides regular and comprehensive status reports to management. Leads cross-functional teams through all aspects of project planning, implementation and completion.
  • Manages project implementation schedules. Analyzes plan variances and takes appropriate action to ensure successful completion.
  • Establishes detailed work plans and estimates for all project phases. Monitors progress against baseline plans. Facilitates timely resolution of issues.
  • Assists with the appropriate integration of technology and ensures that initiatives are aligned to key business drivers/goals of the customer.
  • Creates, monitors and manages staffing levels and production expectations to meet needs.
  • Works with vendors to resolve all product issues, provides product development guidance and escalates major vendor service issues. Establishes service level agreements, and quickly resolves all deficiencies.
  • Provides status and issue updates to end user management and key stakeholders.
  • Promotes independent and team continued research and investigation into new technologies and solutions in order to offer solutions to requirements presented for a solution.
  • Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
  • Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
  • Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

  • None Required.

Education Required:

  • Bachelor's Degree (or equivalent knowledge) in Information Technology or related field.

Experience Required:

  • Typically requires 5 years of experience in solution development and support. Includes 1 year of supervisory experience in a multi-discipline environment (including matrix management).
  • Ideally experience with telecommunications. Including Alcatel, VoIP, SIP and wireless networking.

Knowledge, Skills & Abilities Required:

  • Demonstrated knowledge of enterprise organization structures/workflow and business system architecture and technology.
  • Ability to interact and work through technical requirements with clients to formulate project design and implementation requirements.
  • Demonstrated negotiation and facilitation skills and ability to explain/communicate technical design decisions to users.
  • Demonstrated strong written and verbal communications skills when consulting with internal and external partners.
  • Demonstrated leadership abilities to include project/staff coordination, motivating staff toward common goals, and mentoring new and existing staff.
  • Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.
  • Strong organizational and analytical skills. Ability to gather, organize and present data.
  • Strong problem and issue resolution skills.
  • Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.

Physical Requirements and Working Conditions:

  • Generally exposed to a normal office environment.
  • Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.