Administrative Assistant

4 weeks ago

West Bloomfield Township, Michigan, United States The Cigna Group Full time
The job profile for this position is Administrative Services Senior Representative, which is a Band 2 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

PLEASE NOTE: This role requires an in-person presence 3 days/week (Tuesday, Wednesday, + 1 other), with the option to work remotely the remaining 2 days/week. Candidates must live within commutable distance to the listed office.

Role Summary

Provides administrative support to market leadership and sales, supporting large departments across Evernorth Health Services' Payer Solutions business. The majority of duties will be high level administrative tasks which may include: planning/coordination of large events, meetings or conferences, complex project work, ordering materials and collaterals, and various sales support functions. Work requires initiative and judgment in making decisions and knowledge of department and company policies and procedures. Typically supports mid to upper-level manager.

Responsibilities

  • Respond to requests for copies of business related materials in a timely manner
  • Distribute correspondence, customer reporting data, and other communication tools to customers and producers
  • Follow prescribed guidelines for filing company documents and handling proprietary information
  • Coordinate Sales projects as assigned by Manager and/or Sales partners
  • Schedule meetings and complete business travel arrangements
  • Support the Sales Team in the production of Requests for Proposals for New and Existing Business within the allotted timeframe
  • Partner with the Sales team to develop customer presentations, mass mailings, and other customer or producer related projects
  • Complete group service agreements for New and Existing Business within given timeframes for each request placed
  • Ensure all needed collateral material is ordered as needed
  • Assist in the resolution of broker, customer and member related service issues to include claim, benefits and eligibility matters within 24 to 48 hours.
  • Consistently deliver high quality work within established time frames; willingly assist peers and management
  • Actively participate in staff meetings and one-on-one meetings. Work collaboratively with peers, management, and project teams toward solutions, and quality improvements.

Qualifications

  • High School Diploma required.
  • 3+ years of prior experience as an Administrative Assistant.
  • Strong project management skills.
  • Advanced Computer Skills (PowerPoint, Excel, Word, and Outlook).
  • Excellent written and oral communication skills.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

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