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Part-Time Customer Assistant Representative
4 months ago
Overview:
Envoy Airlines is a stable, secure, and fast-growing American Airlines Group company. You will be stimulated, challenged, and have the opportunity to develop your career.
Come work for Envoy Air at the Miami International Airport, where you will join a team committed to providing outstanding service.
PAY RATE:
$13.27 / hr.
Customer Assistance Representatives - Welcome customers and provide a high level of customer service to the traveling public by assisting passengers.
and escort passengers to and from the terminal to the aircraft, handle the loading and unloading of baggage and providing assistance to disabled passengers or others needing special assistance.
The terms and conditions of this position are covered by the CWA Collective Bargaining Agreement.Benefits and privileges
On-the-job paid training
Comprehensive health benefits
Flexible schedules
Free flights on American Airlines
401K program
Other benefits include Employee Assistance Program, discounts on hotels, cars, cruises and more
Job Description
Provide a high level of customer service
Answer questions about flight schedules and general terminal access
Stand and walk for extended periods of time
Provide a wide variety of assistance to mobility impaired customers such as, pushing wheelchairs, transferring to/from aisle chairs to aircraft seats up or down Jet bridge
Escorts passengers from the terminal to and from aircraft ensuring a safe path at all times
On occasion it may be necessary to drive a golf cart or tugs in congested areas
Responsible to fill out passenger paperwork relating to unaccompanied minor passengers; on occasion, may be required to stay overnight escorting an unaccompanied minor passenger
Lift and carry heavy luggage weighing up to 100 pounds (some items may be heavier)
Monitoring airport activity and performing required security checks of aircraft post-arrival and pre-departure following established company, government and airport procedures
Assists with oversize and valet luggage to ensure bags and sporting items are tagged and routed to the correct destinations
Ensures unattended aircraft are secure and performs security checks on all international arrivals, international departures and remain overnight (RON) aircraft
Ensures the correct loading of the aircraft, maintains accurate logs and records made manually or by input into a computerized system
Remove unclaimed bags from carousel
Stack unclaimed items onto baggage carts and into storage racks/shelves in secured areas
Work shifts that include irregular and/or extended hours, weekends and holidays
Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement (CWA)
Requirements
Must be a least 18 years of age
Must have a Drivers License or Goverment Identification
High school diploma or GED or international equivalent
Good communication skills
Authorized to work in the United States without sponsorship
Must be able to read, write, fluently speak, and understand the English language
Willing and able to lift and push items weighing up to 100 lbs (some items may be heavier)
Must be flexible to work rotating shifts including days, nights, weekends, holidays, and rotating days off and to work additional hours without notice based on operational needs
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Please click on the link for more insight into
Envoy Air:
Envoy Job Videos
Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world.
Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles.
Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at and#EnvoyHubH
