Sales and Support Administrator

4 weeks ago

Cleveland, Ohio, United States PNC Full time
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Sales Support Administrator within PNC's Private Bank organization, you will be based in Cleveland, Ohio. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.

The Sales & Support Administrator (SSA) is the trusted partner to the Wealth Management Leadership and Advisor teams. The Sales & Support Administrator partners with the Wealth Management advisor team to proactively manage their assigned book of business. This enables advisor capacity to work more closely with clients by providing essential office and administrative support, which will help our clients achieve and maintain financial success.

The Sales & Support Administrator fulfills responsibilities across all PNC wealth disciplines.

Key responsibilities include, but are not limited to, handling:

• Cross-discipline Sales Support

• New Client Onboarding

• Administrative Support

• Risk ManagementJob Description
  • Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource.
  • Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy. Performs common processing and ensures compliance with standard regulations and processes. May administer complex implementation plans and related client interactions.
  • Acts as a point of contact for clients, client teams or service partners and may act as an escalation point for complex client implementation and servicing issues.
  • Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.
  • Serves as a peer resource and may perform general administrative support.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsBusiness Decisions, Client Relations, Competitive Advantages, Consulting, Customer Experience (CX), Relationship Management, Results-Oriented, Taking InitiativeCompetenciesAccuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Management Process, Products and Services, Sales Support and AdministrationWork ExperienceRoles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationAssociatesCertificationsNo Required Certification(s)LicensesNo Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

  • Sales and Support Administrator

    4 weeks ago

    Cleveland, Ohio, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Sales and Support Administrator

    1 month ago

    Cleveland, Ohio, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Sales & Support Administrator

    1 week ago

    Cleveland, Ohio, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Sales & Customer Relations Administrative Assistant

    1 week ago

    Cleveland, Ohio, United States Medmutual Full time

    Job Description Sales & Customer Relations Administrative Assistant **Description** Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully...

  • Administrative Support Assistant

    4 days ago

    Cleveland, Ohio, United States Veterans Affairs, Veterans Health Administration Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for Administrative Support Assistant. The Administrative Support Assistant will function within the Community Outpatient Services Responsibilities Receives and screens the vast majority of callers and visitors to the Office of the Facility Director, who include Veterans and/or their family...

  • Customer Service/Sales Support

    1 week ago

    Cleveland, Ohio, United States Kaufman Container Full time

    Sales Coordinator Reports to Sales Coordinator Team Lead Job Description To provide excellent service and administrative capabilities to specified account base. Responsible for customer service and purchasing activities required to assure best possible service to Kaufman Container customers. Works directly with the account manager who is responsible for all...

  • Client Service Administrator

    1 week ago

    Cleveland, Ohio, United States OhioMeansJobs|Cleveland-Cuyahoga County Full time

    OhioMeansJobs|Cleveland-Cuyahoga County is sourcing Client Client Service Administrator - Group Benefits for a Insurance broker in Downtown Cleveland.Would you like to take ownership in a dynamic, high-growth business that truly walks the talk?[JOB PURPOSE]{.underline}Responsible to provide internal support to an account management team for an assigned book...

  • Accounting/Administrative Assistant

    4 weeks ago

    Cleveland, Ohio, United States Cleveland Diagnostics Inc. Full time

    Our team is growing, and we currently have an immediate opening for an Accounting Administrative Assistant Title: Accounting Administrative Assistant Location: Onsite-Cleveland office Job Overview The Accounting Administrative Assistant will support the daily functions of the Accounting and Finance department with accuracy, a high attention to detail, and...

  • Accounting/Administrative Assistant

    1 month ago

    Cleveland, Ohio, United States Cleveland Diagnostics Inc. Full time

    Our team is growing, and we currently have an immediate opening for an Accounting Administrative Assistant Title: Accounting Administrative Assistant Location: Onsite-Cleveland office Job Overview The Accounting Administrative Assistant will support the daily functions of the Accounting and Finance department with accuracy, a high attention to detail, and...

  • Catering and Events Administrative Assistant

    4 weeks ago

    Cleveland, Ohio, United States Hilton Full time

    The Hilton Cleveland Downtown is adding to their team They are looking for an Administrative Assistant to join their Catering, Events, and Sales team This role is a great entry level position and to support up to 5 managers to ensure we have amazing group success Come be a part of the #1 Best Company What will I be doing?A Catering & Events Administrative...

  • Catering and Events Administrative Assistant

    4 weeks ago

    Cleveland, Ohio, United States Hilton Cleveland Downtown Full time

    The Hilton Cleveland Downtown is adding to their team They are looking for an Administrative Assistant to join their Catering, Events, and Sales team This role is a great entry level position and to support up to 5 managers to ensure we have amazing group success Come be a part of the #1 Best Company What will I be doing?A Catering & Events Administrative...

  • Route Sales Support Driver

    1 week ago

    Cleveland, Ohio, United States Aramark Full time

    Delivery Driver Job at ABC CompanyResponsibilities/Essential Functions:Safely operate a company step van in designated area to provide products and service to a variety of clients.Verify daily preventative maintenance of vehicle and maintain proper operator documentationManage daily route independently to ensure accurate and timely delivery of...

  • Director, Regional Sales

    1 week ago

    Cleveland, Ohio, United States Kuraray America , Inc. Full time

    TITLE:Director, Regional SalesLOCATION:Cleveland or Columbus,OHSUMMARY:The Director, Regional Sales actively leads a solutions-based sales team to sell to SMB and Enterprise businesses on or near our owned fiber network to meet and exceed quota. The Regional Director is responsible for directing and overseeing the execution of the sales team to identifying...

  • Administrative Specialist

    1 week ago

    Cleveland, Ohio, United States John Glenn Research Center at Lewis Field Full time

    Summary You will serve as an Administrative Specialist, providing executive level administrative and logistical support to the Center Director. Responsibilities Provides administrative support to the Center Director and the executive leadership team, as needed, to ensure that organizational goals and objectives are accomplished, and operations run...

  • Administrator

    1 week ago

    Cleveland, Ohio, United States ONeill Management Full time

    Job DescriptionJob DescriptionO'Neill Healthcare seeks a Licensed Nursing Home Administrator (LNHA) to lead our 5-Star Middleburg Heights community. Applicants should be dedicated leaders who understand healthcare's regulatory environment, knowing that patient care will always be the top priority. O'Neill Healthcare Middleburg Heights is a 82-Bed Skilled...

  • Senior Sales Executive

    1 week ago

    Cleveland, Ohio, United States Marriott Full time

    Additional Information Non-Exempt, Prior Luxury Sales Experience PreferredJob Number Job Category Sales & MarketingLocation The Ritz-Carlton Cleveland, 1515 West Third Street, Cleveland, Ohio, United StatesSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type ManagementJOB SUMMARYThe position serves as the primary sales person for a larger, more...

  • Territory Sales Manager

    1 week ago

    Cleveland, Ohio, United States Cornerstone Building Brands Full time

    Job Description Please read the following job description thoroughly to ensure you are the right fit for this role before applying.As a Territory Sales Manager for the market leader in windows, you'll be part of a dynamic team where your contributions are valued, and your professional development is prioritized. Join us and become an integral part of our...

  • Real Estate Sales Specialist

    1 week ago

    Cleveland, Ohio, United States Hero Homes Group - eXp Realty LLC Full time

    Job DescriptionJob DescriptionWe are looking for dedicated eager Real Estate Sales Agents who are motivated and passionate about making the home buying experience as simple and streamlined as it can be. We need people to join our dynamic and fast-growing team.If you are a new agent or are serious about becoming an agent, that is great We have more qualified...

  • Administrative Assistant

    1 week ago

    Cleveland, Ohio, United States Starting Point NEO Full time

    JOB SUMMARY:The Administrative Assistant will complete administrative tasks required to support service and administrative functions of Starting Point, including the following departments: Marketing and Communications, Family and Community Engagement, Strategic Initiatives, and Out-of-School Time. Reporting to the Executive Vice President, the administrative...

  • Linux System Administrator

    1 week ago

    Cleveland, Ohio, United States Diligent Tec, Inc Full time

    Job Title: System Administrator (Linux + Centrify) Location: Brooklyn, OH (Onsite) Duration: Full time / Permanent Employment Experience: Min. 8 Years This is a permanent role, not contract. (Salary + Benefits) Job Description Skill: Linux Administrator + Centrify Good experience in Unix/Linux Administration. Install and implement Centrify agents in UNIX....