Senior UX Content Designer

SeniorUX Content Designer

About the Product Content Design Team

Join our Global Design organization as we work to transform Thomson Reuters software products into market-leading cloud applications and further develop our digital landscape. We are moving fast, are customer obsessed and are re-imagining our business by focusing on the unique needs of individual industries and users.

Role Summary:

Are you someone who loves the challenge of turning complex products, problems and constraints into elegant solutions that meet users' needs?

Our team promotes an agile, collaborative, supportive environment where diverse thinkingandinnovative approaches to content and experimentation are welcomed and encouraged. Our work focuses on a breadth of transformational efforts across a large product and digital portfolio as we work together to deliver on the promise of making it easy to forour customersto do business with Thomson Reuters and manage their business using our applications.

Senior UX Content Designers craft clear, consistent, succinct language for Thomson Reuters' product and digital experiences. This is a highly collaborative role that will partner closely with UX designers and researchers, product teams, leadership, accessibility specialists, development, and more to create user-centered experiences.

About the Role:

As a Senior UX Content Designer, you will:

• Drive end-to-end UXC solutions within our product or digital space
• Help define users' needs/problems and influences the overall solution with UXCD approach
• Mentor/coach Junior and Mid UXCD resources
• Execute efficiently, effectively, and independently; addressing any issues that arise
• Be able to work in a sometimes ambiguous space and use data and foundational UX knowledge to influence decisions and problem solve
• Think critically-not just about the right words for an experience,but about the right experience for words
• Demonstrate the critical influence of words and visual language across design, research, product, and development teams
• Help educate the organization about the importance of UX content-/design-/research-thinking habits and the impact of cross-team engagement on user experience outcome
• Help build foundational processes, standards, metricsdefinition,andengagement protocols thatfacilitatetop-value partnerships across UX, product,and development teams
• Extend UX content writing skills into UX content organizationthrough design system,mapping,taxonomy thinkingand outputs
• Auditing product lines or digital experiences for areas ofUXcontent opportunity
• Definingand evolvingvoice and toneelementsforboth disparate and experientially connected products
• Helping teammembersand partnersalign to processesaroundroad mapping,asset storage, design systemand work management tools
• Identifyinggaps, and their solutions,within and across team processes
• Leading empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research
• Prepare work for,andlead,cross-content/cross-UXideationworkshopsand trainingsessions
• Be customer obsessed -Advocate for customers during product prioritization
• Have a growth mindsetby thriving on challenges and viewing failures as a springboard for growth

About you

You're a fit for the role of Senior UX Content Designer if you have:

Basic Qualifications:

• 6-8 years of experience in UX writing/content design, including some for a complex software product offering (cloud, app, or web)
• Detail-orientedexcellence, able to ensure consistent, considered outputs internally and for customers
• Expertunderstanding of current design thinkingandUX content designbest practices
• Radical user-focusand influencerwithin and across complex groups,if not large organizations
• Experience evangelizing UX content writing/designwithin a large organizationto buildpeer and leadershipunderstandingofand emphasis onimportance
• Extensiveexperience working with designers and developers within a UX, creative, marketing,or similar setting
• Ableto take initial direction, execute, and provide usable and consumable deliverables for research, organization, strategic efforts, etc. without oversight
• Able to adapt swiftly to diverse complex products, offering immediate insights and maintaining a holistic vision to connect dots across products
• Expert use of work management and workflow platforms, design/writing collaboration tools (high- and/or low-fidelity), Microsoft office applications, and document/chat/video collaboration tools
• Expert understanding of agileUXapproach to creative outputsandpartnership withdesign,research,product, anddevelopment partners
• Understanding andoversight of UX content KPIs/success metrics;exposure to means/methods of measuring UX content success
• Present influential information toupper-level leadership in project stand ups
• Understandthe importance of primary and secondary researchas well as both qualitative and quantitative inputson approach to language, tone, and content; ability todefine need, prepare for,and partner with UX research oncontent-related insights
• Desire to push the envelope on the status quo, using passion, influence, and information to include internal partners impacted by that push
• Advanced familiaritywith aligningto/updating/maintainingstyle guidelines, KMDs, writing guidelines,and/orbrand voiceandtoneguides

Preferred experience and knowledge:

• Great familiaritywithAODAor WCAG 2.1 AA/AAA accessibility guidelines as they relate toUXcontent
• Agile management platformusessuchasAzure DevOps (ADO), Mingle, Jira, etc.
• Familiarity with content management systems and analytics tools
• Familiarity withUX means/methods of measuring UX content success qualitatively and quantitatively
• Expertise and experience creating content design solutions for Generative AI applications

Education:

Master or bachelor's degree in communications, writing, marketing, technology, or related field or equivalent work experience

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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