Participant Engagement Specialist

1 month ago


Edina, Minnesota, United States BI Worldwide Full time

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

Our Coalition Marketing - Contractor Rewards team is seeking a personable individual with strong customer service skills. The Participant Engagement Specialist will work with program participants and manage program activity.

Roles & Responsibilities:

  • Outbound calling projects to participants to educate them on the program and get them to enroll and engage.
  • Answer inbound Customer Service emails and respond to participants via outbound call or email.
  • Educate participants on the process of earning points.
  • Resolve inquiries through in-depth research of accounts.
  • Provide accurate tracking of participant responses.
  • Assist with special projects

Education, Knowledge, and Experience Required:

  • 2 plus years of business experience; in Customer Service, Inside Sales, or related role highly preferred.
  • Strong communication, both written and verbal.
  • Strong PC knowledge and experience with spreadsheets
  • Positive attitude.
  • Attention to detail.


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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