Senior Technical Success Engineer

4 weeks ago

Raleigh, North Carolina, United States Splunk Full time

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide guidance on best practices for Splunk Cloud and Enterprise deployments. The Technical Success Engineer also assists customers in their adoption journey by offering product support, advisory services, and handling critical issues. By fulfilling these responsibilities, this role helps customers improve the value of their Splunk investment while ensuring that their platform is operating efficiently.

What you'll get to do

  • Act as a point of contact for technical health issues and partner concern management for enterprise customers.
  • Provide mentorship, planning, and recommendations for a customer's overall technical health.
  • Supervise the overall health of customer environments, which include cases, urgent issues, outages, ongoing projects, possible bugs, and performance of diagnostic health checks as needed.
  • Advocate internally for customers to facilitate the resolution of issues through coordination of Splunk's internal organizations (technical support, services, sales, product development/management, and executive leadership)
  • Work with relevant teams to proactively handle customers' critical issues, recommend environment upgrades or add-ons, upgrade readiness, new feature awareness, and maintenance windows.
  • Be able to detail, communicate, and understand customer needs, so they can be clearly relayed to fellow account team members and Splunk Leadership.
  • Keep the customer advised of key information that may be essential to their success (e.g. product roadmaps, new product releases, special customer events, or organizational changes)
  • Proactively analyze customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery.
  • Assess cloud overages and leverage appropriate services for workload optimization.
  • Participate in QBRs with customers (onsite and virtually) to review service levels, usage metrics and customer environment performance.
  • Deliver customer onboarding mentorship, enablement planning, administration, and management workshops.

Must-have Qualifications

  • 5+ years' experience in technical support, professional services, systems administration/engineering or related experience
  • 5+ years experience building customer relationships and handling enterprise accounts.
  • Experienced with customer issues, account/project management, IT Operations, and technical infrastructure.
  • Familiarity with all Splunk-related products
  • Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders.
  • Work independently and as part of a team
  • Travel up to 30% may be required.
  • Splunk Architect Certification achieved within 6 months of start
  • Proficient in English

Nice-to-have Qualifications

We've taken special care to separate the must-have qualifications from the nice-to-haves. "Nice-to-have" means just that: Nice. To. Have. So, don't worry if you can't check off every box. We're not hiring a list of bullet points–we're interested in the whole you.

  • BA/BS technical degree
  • Knowledge of software development process and technical environments
  • Solid understanding of Splunk Core Platform
  • Other industry certifications from AWS, Google, and Azure

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $132, ,500.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $118, ,350.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $105, ,200.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more Learn more about our comprehensive benefits and wellbeing offering at .


  • Commissioning Engineer

    23 hours ago

    Raleigh, North Carolina, United States FST Technical Services Full time

    About the RoleFST Technical Services, a leading Commissioning (Cx) firm, is seeking a highly skilled Senior Commissioning Engineer to join our team. As a Senior Commissioning Engineer, you will play a critical role in ensuring the successful delivery of our professional services tasks for equipment in mechanical, electrical, plumbing, and associated...

  • Senior Client Success Strategist

    2 weeks ago

    Raleigh, North Carolina, United States IBM Full time

    IntroductionIBM's Industry Consultants play a crucial role in assisting our clients as they evolve for the future. Join our esteemed and skilled team of global consultants as we aim to enhance sales, deliver client engagements, and strengthen IBM's market presence. If you are an innovative thinker and a curious professional, we invite you to explore your...

  • Senior Electrical Engineering Leader

    2 weeks ago

    Raleigh, North Carolina, United States Dewberry Full time

    Position OverviewDewberry is seeking a Senior Electrical Engineering Leader to join our dynamic team. This role is pivotal in guiding our electrical engineering initiatives across various projects, ensuring that we meet our clients' needs while adhering to budgetary constraints. The successful candidate will work closely with a team of engineers and...

  • Senior Fire Protection Consultant

    6 days ago

    Raleigh, North Carolina, United States Rise Technical Recruitment Full time

    Position Overview:We are looking for a motivated and experienced Senior Fire Protection Consultant to join our dynamic team at Rise Technical Recruitment. This role is designed for individuals who thrive in a self-directed work environment and are eager to take on the challenge of expanding our services in the fire protection sector.Key...

  • Senior Fire Protection Consultant

    1 week ago

    Raleigh, North Carolina, United States Rise Technical Recruitment Full time

    Position Overview:We are looking for a proactive Senior Fire Protection Consultant to join our team at Rise Technical Recruitment. This role offers a unique opportunity to operate independently while developing and managing your own team within the fire safety sector.Key Responsibilities:Formulating and implementing strategic business initiativesEstablishing...

  • Senior Electrical Engineering Leader

    2 weeks ago

    Raleigh, North Carolina, United States Luxus Full time

    Senior Electrical Engineering LeaderLocation: Raleigh, NCDescriptionLuxus is a distinguished and long-standing Architecture, Engineering, and Construction firm with over a century of experience. We pride ourselves on being 100% employee-owned and are dedicated to our community through sustainable practices and innovative design solutions.OverviewWe are in...

  • Senior Technical Operations Manager

    2 weeks ago

    Raleigh, North Carolina, United States Bridgeway Professionals Inc Full time

    Position Overview:Bridgeway Professionals Inc is seeking a dedicated and experienced Senior Technical Operations Manager to oversee our plant infrastructure and maintenance operations.Qualifications:Applicants must possess a bachelor's degree in Mechanical or Agricultural Engineering or a related field, accompanied by at least 5 years of relevant experience...

  • Lead Commissioning Project Engineer

    2 weeks ago

    Raleigh, North Carolina, United States FST Technical Services, Inc. Full time

    FST Technical Services, Inc. is a prominent player in the Commissioning (Cx) sector, previously known as Horizon Engineering Associates, LLP. Our firm excels in providing quality assurance throughout the design, construction, and post-acceptance stages of building projects. We focus on ensuring that mechanical, electrical, plumbing, and related systems are...

  • Senior Technical Support Specialist

    7 days ago

    Raleigh, North Carolina, United States BriteCore Full time

    About BriteCoreBriteCore is a leading cloud-native core insurance software platform for Property & Casualty Insurers. Our software unlocks business growth, delivers greater productivity, and provides an intuitive customer experience to a large and rapidly modernizing industry.We offer a comprehensive solution that enables midsize Carriers and MGAs to...

  • Senior Fire Protection Consultant

    1 week ago

    Raleigh, North Carolina, United States Rise Technical Recruitment Full time

    Position Overview:We are looking for a proactive and experienced Fire Protection Engineer to join our team at Rise Technical Recruitment. This role is designed for individuals who thrive in a self-directed environment and are eager to contribute to the growth of our fire protection engineering services.Key Responsibilities:Formulating and implementing...

  • Senior Software Development Engineer in Test

    7 days ago

    Raleigh, North Carolina, United States IVID TEK INC Full time

    About IVID TEK INC IVID TEK INC is a leading technology company focused on delivering innovative solutions to its clients. We are committed to fostering a collaborative and dynamic work environment where talented individuals can thrive and contribute to our success. Senior Software Development Engineer in Test We are seeking a highly motivated and...

  • Senior Plumbing and Fire Protection Engineer

    2 weeks ago

    Raleigh, North Carolina, United States Dewberry Full time

    Job OverviewDewberry is a prominent, client-focused professional services firm with a robust presence across the nation, boasting over 50 offices and a workforce of 2,000 skilled professionals. Our distinct advantage lies in our exceptional team. At Dewberry, we are committed to identifying outstanding talent and delivering top-tier services to our clients....

  • Senior Fire Protection Engineer

    2 weeks ago

    Raleigh, North Carolina, United States Clark Nexsen Full time

    The Fire Protection Engineer role at Clark Nexsen is a specialized position dedicated to the successful execution of various facility design projects, encompassing both multi-discipline and single-discipline initiatives. This position entails overseeing multiple facets of fire protection engineering services across a spectrum of projects, ranging from small...

  • Senior DevOps Engineer

    1 week ago

    Raleigh, North Carolina, United States Piper Companies Full time

    Piper Companies is currently seeking a highly skilled Senior DevOps Engineer to support its core infrastructure engineering team. This individual will be responsible for automating, deploying, and operating solutions on our cloud infrastructure. We are looking for someone with a strong technical background developing DevOps tools and processes, as well as...

  • Senior Power Systems Engineer

    2 weeks ago

    Raleigh, North Carolina, United States HDR Full time

    About HDRAt HDR, we excel in engineering, architecture, environmental, and construction services. While we are renowned for enhancing communities through high-performance buildings and intelligent infrastructure, our capabilities extend far beyond that. We establish a solid foundation for advancement, as our multidisciplinary teams comprise scientists,...

  • Senior Mechanical Engineer

    3 days ago

    Raleigh, North Carolina, United States Dewberry Full time

    About DewberryDewberry is a leading professional services firm with a strong presence in the market. Our team of experts is dedicated to delivering high-quality services to our clients, and we are committed to excellence in everything we do.Job SummaryWe are seeking a Senior Mechanical Engineer to join our team in Raleigh, NC and Orlando, FL offices. As a...

  • Senior Thermal Systems Engineer

    2 weeks ago

    Raleigh, North Carolina, United States Jobot Full time

    Position Overview:We are seeking a highly skilled and motivated Senior Thermal Systems Engineer to join our innovative team at Jobot. This role is ideal for professionals with extensive experience in thermal engineering, particularly in the domains of cooling, heating, and thermal fluid systems.Why Join Us?At Jobot, we offer a competitive salary range of...

  • Senior Technical Support Specialist

    3 days ago

    Raleigh, North Carolina, United States AKC Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our IT team at AKC Limited. In this role, you will be responsible for providing advanced desktop support for Windows, Mac, and mobile devices, as well as managing user accounts in Active Directory/Azure.Key ResponsibilitiesTechnical Support: Provide tier 1 & 2 support to...

  • Senior Engineer, Card Issuance

    2 weeks ago

    Raleigh, North Carolina, United States Stripe Full time

    About StripeStripe is a leading financial infrastructure platform designed for businesses of all sizes. From large corporations to innovative startups, millions of companies utilize Stripe to manage payments, enhance revenue, and unlock new business opportunities.Our goal is to elevate the global economy through the internet, and we have significant work...

  • Senior Civil Engineering Project Manager

    2 weeks ago

    Raleigh, North Carolina, United States Timmons Group Full time

    Position: Senior Civil Project EngineerCompany: Timmons GroupTimmons Group is a reputable firm consistently seeking to enhance its workforce with skilled Senior Civil Project Engineers for prospective roles. We generally look for professionals with proficiency in sectors such as Land Development, Structural Engineering, Stormwater Management, Water &...