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Fraud Analyst

4 months ago

Baltimore, Maryland, United States Under Armour Full time
Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.

Purpose of Role

The Digital Fraud Analyst plays a critical role in identifying and deterring card not present fraud. This role is responsible for decisions on online orders placed on and , and to protect the business from fraud and unauthorized transactions.

Your Impact
  • Review, analyze, and decision on orders that are flagged for manual review using company fraud management system "Accertify" and other data validation tools
  • Manage fraud review queue volume and complete detailed reviews in a timely and efficient manner
  • Contact customers to validate purchase when necessary
  • Analyze and identify links between fraudulent transactions to identify and stop fraud rings
  • Maintain detailed order notes to include steps performed to support resolution of order
  • Provide support to customer service leadership team on fraud related inquiries and customer escalations
  • Identify training opportunities within customer service that impact fraud
  • Support Retail UA Protect, Investigations, and DH teams on cross-functional investigations
  • Represent Fraud Operations with integrity and professionalism
  • Assist with onboarding, training, and mentoring temporary seasonal fraud analysts
  • Protect the business from non-traditional card not present fraud including but not limited to claims abuse, refund fraud, and affiliate fraud
  • Be willing to take on additional tasks such as special projects, other duties assigned by Manager
Qualifications
  • Bachelor's degree or at least two (2) years of experience in e-Commerce fraud, payments, or customer service industry
  • Working knowledge of Accertify or other fraud decisioning platforms is a plus
  • Must be able to work in a fast-paced, highly collaborative, ever-changing environment
  • Strong internet research skills with the ability to navigate multiple systems at once
  • Must have strong analytical skills and have confidence in making decisions independently
  • Fine-tuned organizational and critical thinking skills
  • Proficient with Microsoft Office applications (Word, Excel, PowerPoint)
  • Ability to work a flexible schedule to accommodate business needs, including weekends and holidays
Workplace Location
  • Location: This individual must reside within commuting distance from our global headquarters in Baltimore, MD
  • Return to Work Designation: Three (3) days week in-office, the remainder of work week remote
Relocation
  • No relocation provided
Base Compensation
  • $ $30.55 USD

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

#LI-Hybrid

Benefits & Perks
  • Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
  • Under Armour Merchandise Discounts
  • Competitive 401(k) plan matching
  • Maternity and Parental Leave for eligible and FMLA-eligible teammates
  • Health & fitness benefits, discounts, and resources - We offer teammates across the country programs to promote physical activity and overall well-being
Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.