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Senior Director, Client Services

4 months ago

Plano, Texas, United States Optimum Full time

Are you looking to Optimize your life? Start your exciting path to a rewarding career today
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you
We are Optimum
Job Summary
This role will have responsibility for end-to-end technical project management and leadership of all service delivery functions within Optimum's B2B portfolio. The position requires team leadership, technical acumen, disciplined project management, and financial rigor. This role requires cross-functional partnership with sales, product, and various operational teams to successfully deliver services to end customers.
Responsibilities

  • Lead and oversee the Service Delivery department with a primary focus on technical project management within the telecommunications sector.
  • Develop and implement strategies to ensure efficient and effective delivery of telecom services to clients.
  • Provide leadership in managing cross-functional teams, ensuring collaboration and synergy among different departments.
  • Drive the development and execution of project plans, ensuring timely delivery, budget adherence, and high-quality service delivery.
  • Establish and maintain strong client relationships, serving as the main point of contact for escalated issues and ensuring client satisfaction.
  • Conduct regular assessments of project performance and implement improvements to optimize service delivery processes.
  • Collaborate with other senior leaders to align service delivery goals with overall business objectives.
  • Stay abreast of industry trends and technological advancements, integrating relevant innovations into service delivery strategies.
  • Mentor and develop a high-performing team, fostering a culture of accountability, continuous improvement, and professional growth.
  • Collaborate with stakeholders to define and measure key performance indicators (KPIs) to evaluate the success of service delivery initiatives.


Qualifications

  • Bachelor's degree in a relevant field; Master's degree preferred.
  • Proven experience in a senior leadership role within a telecommunications company, with a focus on service delivery and technical project management.
  • Strong understanding of telecommunication technologies, networks, and industry best practices.
  • Demonstrated success in leading and managing cross-functional teams to achieve project milestones and meet client expectations.
  • Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and internal stakeholders.
  • Strategic thinker with the ability to develop and execute effective service delivery strategies.
  • Proven track record of driving process improvements and operational efficiencies.
  • Project Management Professional (PMP) or relevant certification is a plus.


At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas