Current jobs related to Principal Success Manager - Remote, Oregon - BlackLine

  • Principal Solutions Architect

    4 days ago

    Remote, Oregon, United States Palo Alto Networks Full time

    Job Title: Principal Solutions ArchitectAt Palo Alto Networks, we're seeking a highly skilled Principal Solutions Architect to join our team. As a key member of our Worldwide Shared Services team, you will play a critical role in empowering our go-to-market teams through innovative solutions and strategic guidance to drive superior outcomes.About the RoleThe...

  • Customer Success Manager

    6 days ago

    Remote, Oregon, United States NICE Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at NICE. As a key member of our customer-facing team, you will be responsible for securing long-term adoption and relationships with our customers, as well as driving growth and expansion of their accounts.Key ResponsibilitiesManage a portfolio of...

  • Principal Product Manager

    1 week ago

    Remote, Oregon, United States Zillow Full time

    About the RoleWe are seeking a seasoned Principal Product Manager to lead the development of innovative solutions for real estate agents and teams. As a key member of our Follow Up Boss team, you will be responsible for shaping the product vision, strategy, and roadmap to drive customer insights and deliver impactful experiences.Key ResponsibilitiesDevelop...

  • Principal Product Manager

    6 days ago

    Remote, Oregon, United States Zillow Full time

    About the RoleWe are seeking a seasoned Principal Product Manager to join our team at Zillow Group. As a key member of our product leadership team, you will be responsible for shaping the vision and strategy for our customer-facing products, particularly in the area of real estate and CRM. Your expertise in product management, customer insights, and data...

  • Customer Success Manager

    2 weeks ago

    Remote, Oregon, United States NICE Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at NICE. As a key member of our customer-facing team, you'll be responsible for driving long-term adoption and relationships with our customers.Your primary focus will be on managing a portfolio of accounts, identifying opportunities for growth and expansion, and providing...

  • Principal Account Executive

    2 weeks ago

    Remote, Oregon, United States Hyland Full time

    About the RoleThe Principal Account Executive is a key member of our sales team, responsible for developing and maintaining relationships with new and existing customers or partners in the healthcare industry.Key ResponsibilitiesDevelop a comprehensive sales plan to meet or exceed quota, including the identification and prioritization of opportunities for...

  • Principal Product Manager

    4 days ago

    Remote, Oregon, United States Zillow Full time

    About the TeamZillow's AI & Experiences team is dedicated to leveraging artificial intelligence to revolutionize the real estate transaction experience. Our mission is to develop and implement innovative solutions that streamline processes, enhance user interactions, and provide valuable insights.As part of our ZHL team, you will be working on creating a...

  • Senior Principal Engineer System Integration Staff Scientist

    4 days ago

    Remote, Oregon, United States EOS Aircraft Inc Full time

    Job Title: Sr. Principal Engineer System Integration Staff ScientistEOS Aircraft, Inc. is seeking a highly experienced and skilled Sr. Principal Engineer System Integration Staff Scientist to join our Advance Design Group. This role will provide guidance to the engineering team in system development, testing, and integration of new technology and define the...

  • Principal Account Executive

    1 day ago

    Remote, Oregon, United States Hyland Full time

    Job SummaryThe Principal Account Executive is a key role in our Healthcare team, responsible for developing and maintaining relationships with new and existing customers or partners to consistently meet or exceed assigned sales goals.Key ResponsibilitiesDevelop a comprehensive sales plan to meet or exceed quota, including identifying and prioritizing...

  • Senior Principal Product Designer, Yahoo Search

    7 days ago

    Remote, Oregon, United States 102 Yahoo Inc. Full time

    Job Title: Senior Principal Product Designer, Yahoo SearchAt Yahoo, we're seeking an experienced Senior Principal Product Designer to lead the redesign of our Search experience. As a key member of our Search team, you'll be responsible for envisioning and bringing to life intuitive, accessible, and easy-to-use designs that meet the needs of millions of...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Egnyte Full time

    About the RoleWe are seeking a seasoned professional to lead our Customer Success team in the Financial Services sector. As a Manager of Customer Success, you will be responsible for driving engagement with our top financial clients, developing strategic relationships with key accounts, and overseeing a team of Customer Success Managers focused on the...

  • Principal Software Engineer

    2 days ago

    Remote, Oregon, United States Wolters Kluwer DXG U.S., Inc. Full time

    Job Title: Principal Software Engineer - AI ServicesWe are seeking a highly skilled Principal Software Engineer to join our team and lead the design and development of robust AI services that can be leveraged across multiple product lines and use cases.Key Responsibilities:Design and develop scalable AI services that meet the needs of our...

  • Principal Software Engineer

    1 week ago

    Remote, Oregon, United States Wolters Kluwer DXG U.S., Inc. Full time

    Job Title: Principal Software EngineerWe are seeking a highly skilled Principal Software Engineer to join our team and lead the development of advanced Generative AI services. As a key member of our engineering team, you will be responsible for designing and implementing scalable, reusable AI capabilities that serve as the foundation for various...

  • Account Manager

    3 weeks ago

    Remote, Oregon, United States VIVIO Health Full time

    Job DescriptionCompany OverviewVIVIO Health is a Public Benefit Corporation that utilizes data and technology to deliver superior health outcomes for individuals while reducing pharmacy benefit costs for our employer customers.Mission and ImpactWe are on a mission to revolutionize the way pharmacy benefits are delivered. Our evidence-based, data-driven...

  • Customer Success Manager, Enterprise Automotive

    20 hours ago

    Remote, Oregon, United States Conversica Full time

    ResponsibilitiesDevelop a trusted advisor relationship with our automotive customers' leaders and executive sponsors, advising and deploying lead handling and demand gen strategies leveraging AI and Automation.Understand the customer's business objectives and advise on product usage to achieve desired goals and results.Track customer activity to identify...

  • Principal Account Executive

    3 weeks ago

    Remote, Oregon, United States Hyland Full time

    Job SummaryThe Principal Account Executive - Healthcare is a critical role at Hyland, responsible for developing and maintaining relationships with new and existing customers or partners in the healthcare industry. This position requires a strong understanding of the healthcare market and the ability to consistently meet or exceed assigned sales goals.Key...

  • Customer Success Manager, Enterprise Automotive Specialist

    2 weeks ago

    Remote, Oregon, United States Conversica Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Conversica. As a key member of our organization, you will be responsible for driving customer success and growth across our automotive portfolio.ResponsibilitiesDevelop and maintain trusted advisor relationships with our automotive customers' leaders...

  • Associate Account Manager

    4 days ago

    Remote, Oregon, United States VIVIO Health Full time

    Job Title: Associate Account Manager - Customer SuccessAt VIVIO Health, we're revolutionizing the way pharmacy benefits are delivered. As an Associate Account Manager - Customer Success, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist in the management of VIVIO's customers, providing...

  • Principal Software Development Engineer

    3 days ago

    Remote, Oregon, United States Zillow Full time

    Unlock the Power of AI at ZillowZillow is revolutionizing the real estate industry with cutting-edge AI products that help millions of people find their dream home. As a Principal Software Development Engineer, you will play a critical role in building the next generation of AI infrastructure that powers our products.Key Responsibilities:Craft and build...

  • Senior Principal Product Designer, Yahoo Search

    2 weeks ago

    Remote, Oregon, United States 102 Yahoo Inc. Full time

    Search Product Designer Job DescriptionAt Yahoo, we're seeking an experienced Senior Principal Product Designer to lead the redesign of our Search experience. As a key member of our Search team, you'll be responsible for envisioning and bringing to life intuitive, accessible, and easy-to-use designs that meet the needs of millions of users.Key...

Principal Success Manager

4 months ago

Remote, Oregon, United States BlackLine Full time

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine
Make Your Mark:
The Principal Success Manager leverages deep product, business, and industry knowledge to partner with customers and guide them to accelerate the business value they receive and return from their investment with BlackLine. They are aligned at key stakeholder level, building and fostering strong relationships to help customers progress on their digital transformation journey. Principal Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs. The Principal Success Manager delivers post-sales efforts to customers via a Customer Success program strategy specifically associated with BlackLine customer Digital Transformation Engagement. This program strategy encompasses the activities, resources, and relationships necessary to optimize customers' adoption of subscribed licenses and products, prevent attrition and churn, and continually enhance customer health and satisfaction. The Principal Success Manager proposes recommendations and designs innovative solutions to help optimize customers' adoption and expansion of BlackLine automation capabilities, prevent attrition and churn, and continually enrich the customer experience. Most importantly, the Principal Success Manager must be confident in the unknown as many customers require assistance in understanding their own processes before considering optimization with BlackLine.
You'll Get To:

  • Assess current state process, architect potential solutions, and deliver optimized process transformations using the customer's data to show the art of the possible adopting the full platform and to help customers unlock accelerated value from BlackLine solutions.
  • Design original, innovative solutions for complex customer challenges where no standard solution currently exists.
    • Partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their digital transformation journey with BlackLine.
  • Demonstrate practical hands-on BlackLine product knowledge by applying best practices of features and functions to customer business processes
  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
  • Produce, execute, and track a comprehensive success path for the customer showing the current state, target future state with timeline, and an underlying enablement and or implementation plan.
  • Deliver business value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth
  • Build and foster executive level relationships with the customer's Accounting, IT and business executive leadership, sponsors, and decision makers to solidify our partnership and commitment to the customer business & stakeholders
  • Perform Success Planning activities for onboarded clients to ensure BlackLine understands their corporate goals and objectives and any challenges to deliver relevant and pertinent demonstrations, coaching and/or referrals to other Customer Teams
  • Work as a team with sales executives and other departments on strategic account planning focused on account expansion, reduction of license and product adoption whitespace, increased customer sentiment, and reduced churn risk
  • Deliver actionable advice and expertise to customers regarding the features and usage of BlackLine's solutions to attain product and license expansion and adoption optimization goals
  • Perform effective customer demonstrations, Success Reviews, Executive Business Reviews, customer advocacy, coaching activities and other adoption deliverables via webcasts, teleconferences and/or onsite visits
  • Address assigned client activities' impact on their BlackLine instance and provide best practices solutions. Including, but not limited to organizational changes, global rollout, and ERP changes. Understands the art of the possible with the BlackLine platform. Acts as a functionality based SME for six BlackLine solutions.
  • Have a thorough understanding of the 9 foundational accounting categories and how clients can maximize them by using BlackLine solutions and best practice recommendations.
  • Provide feedback to Product Management team related to new functionality requests and specifications
  • Provide coverage, education, and application expertise by attending and participating in Learning and Sharing Events, BlackLine User Groups, Client Roundtables, Customer Success
  • Labs, conferences, and other events
  • Show passion for BlackLine application and desire to enhance customer satisfaction
  • Monitor and escalate high priority customer support needs through resolution
  • Log client communication and document relevant activities within internal customer relationship management software and other tools as assigned.
  • Travel may be required
  • Other duties as assigned


What You'll Bring:

  • 10+ years of experience in accounting/auditing and/or in accounting/auditing/financial industry software solutions.
  • Bachelor's degree in Accounting, Economics or Business Administration Masters of Business Administration or equivalent
  • 6 Years in a customer facing role and a minimum 5 years of BlackLine experience or equivalent
  • Skilled in Visio or other process flow mapping software
  • Knowledge of Gainsight, Salesforce CRM, etc.
  • Strong interpersonal and consultative skills and proven results building relationships working as a Trusted Advisor to drive business value for customers.
  • Ability to deal with changing priorities and high-pressure situations with poise and diplomacy
  • Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections
  • Highly process-oriented mindset, with a love of telling stories with data
  • Business process mapping or business process engineering skills
  • Excellent listening and empathy skills
  • Strong verbal and written professional communication skills
  • Demonstrate and strong presentation skills with a natural comfortable passion for presenting
  • Prioritization and time management skills
  • Self-motivated, proactive team player with a natural curiosity and passion for learning
  • Updated knowledge of current accounting practices and changes in the industry


We're Even More Excited If You Have:
CPA, CIA or related professional accounting certification recommended
Thrive at BlackLine Because You Are Joining:

  • A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation
  • A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
  • A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.


BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.


BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:
USD $143, USD $191,000.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.