Customer Support Associate

4 weeks ago

Santa Ana, California, United States Convera Full time

As a Customer Support Associate with Convera based in our Santa Ana(Costa Rica) office, you will be responsible to provide best in class care to Convera customers from first contact through to resolution or where cases are not resolved within the expected timeframes leading to dissatisfaction or complaint. This role will bridge the gap between what our customers need and what we're delivering – allowing us to constantly evolve and exceed customer expectations.

You will be responsible for:

Driving a seamless customer experience that creates positive sentiment for Convera brand. Developing an in-depth knowledge of our product offerings and provide informative support and tailored recommendations to customers. Supporting the team and business goals by delivering Best in Class service to Convera customers. Delivering friendly and professional service to customers through inbound, outbound and eService channels in high volume, fast-paced environment. Quickly identifying and solving problems of diverse scope on the spot. Ability to devise solutions based on limited information and precedent and adapt existing approaches to resolve issues. Evaluate processes, devise improvements, measure results, and iterate. Ability to imagine and ambitiously drives towards "Best in Class Customer Care". Understand regulatory requirements and how Convera's policies and processes support our customers and our obligations. Manage requests from external legal entities, Global Regulators eg: FMA, FCA and/or Global ADR bodies e.g.: UK Financial Ombudsman Service (FOS), Australian Financial Complaints Authority (AFCA) etc in connection with complaints. Required to work on projects and assist with business improvements. Supports leadership with delivering Management Information, regulatory reporting, analytical reporting, and statistical summaries. While demonstrating the ability to use data to draw a comprehensive, balanced view.

You should apply if you have:

A minimum of 1 year of related experience with a Bachelor's degree; or equivalent work experience. Strong communication skills, both written and oral and can clearly explain complex information to customers and internal stakeholders. A passion for Best-in-Class Customer Care, a Customer Champion. Passion for providing an exceptional customer experience. Strong problem solving and conflict resolution capabilities. Ability to learn and adapt quickly to new technology and processes. Be a self-starter and master of time management, the ability to multi-task, and prioritize consistently sustaining high levels of productivity and quality in a fast-moving growth focused organization. The ability to remain calm and resilient when solving problems, facing challenges, and recovering from mistakes. Good knowledge of MS applications. Experience in customer facing role with direct responsibility of managing customers. Experience with data analytics tools such as Power BI, Tableau. Excellent attention to detail. Ability to communicate in more than one language(Preferred fluency in English and Spanish).

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:


• Market competitive salary.

• Great career growth and development opportunities in a global organization.

• A flexible approach to work and a hybrid schedule with 2 days in office.

• Generous insurance (health, disability, life).

• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).

• Paid volunteering opportunities (5 days per year).

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you're ready to unleash your potential.

  • Desktop Support Technician

    1 month ago

    Santa Ana, California, United States TEKsystems Full time

    Description:Looking for experienced worker, to support local to Santa Ana Desktop Technician to help in multiple project rollouts (new upgrades/ Refreshes/ Moves).Must have corporate Desktop support experience troubleshooting hardware and software issues. these roles will be 100% Desk side support on site. This is NOT a Service Desk(call center) role it's...

  • Client Services Associate, PSA

    2 weeks ago

    Santa Ana, California, United States Collectors Full time

    Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented...

  • Engineer: Customer Support

    6 days ago

    Santa Clara, California, United States ETeam Full time

    Client AI Studio is transforming AI and data science with a code-first platform helping the worlds largest companies scale their machine learning with an unparalleled end-to-end solution.We are looking for AI Support Engineers with a broad range of technical skills, product orientation and great communication and user support services abilities.Communicate...

  • Trading Card Specialist, PM Shift

    4 weeks ago

    Santa Ana, California, United States Collectors Full time

    Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented...

  • Field Application Engineer

    1 month ago

    Santa Ana, California, United States SBG Systems Full time

    As part of our rapid expansion, we are looking for a Field Application Engineer to strengthen our teams.Reporting directly to the Director of Support you will be responsible for assisting our customers from product qualification to implementation, as well as participating in the qualification and internal testing of new solutions. You will be part of a team...

  • Budget Analyst

    2 weeks ago

    Santa Ana, California, United States Assistant Secretary For Policy Development And Research Full time

    The following are the duties of this position at the GS-14. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.As a Budget Analyst, you will:Perform a wide variety of administrative and analytical duties connected with the review,...

  • Senior LOS Software Programmer Analyst

    1 month ago

    Santa Ana, California, United States Rencata Full time

    Location: Santa Ana, CA The Software Engineer will utilize experience to customize and solve problems in the DataTrac Loan Origination System. Develop and execute objectives for self and others, and effect short-term and some long-term business goals. This position involves extensive customization, implementation, support and development of solution based on...

  • Sales Support Associate III

    1 month ago

    Santa Clara, California, United States Tapestry Full time

    • Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open tochange. Analyzes both successes and failures for cues to improve, experiments and will try anything to findsolutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure ofanything. • Perseverance: Pursues...

  • Branch Team Lead Full Time

    2 weeks ago

    Santa Ana, California, United States Grainger Businesses Full time

    Workplace Type: Onsite As a prominent industrial distributor with a significant presence in North America, Japan, and the United Kingdom, our mission is to sustain global operations by catering to over 4.5 million customers worldwide through cutting-edge technology and strong customer connections. With a revenue of $16.5 billion in 2023, we are committed to...

  • Pre-Licensed Therapist

    7 days ago

    Santa Ana, California, United States Clarvida LLC Full time

    Description Pathways is seeking an innovative and purpose driven individual to join our team as a Pre-Licensed TherapistBilingual Spanish for our Camino Nuevo program in Santa Ana.Salary $34-35hr full benefitsSUMMARY: Ensure mental health treatment services are provided in a way that maximizes client independence and family empowerment.Provide individual and...

  • Pre-Licensed Therapist- Bilingual. Job in Santa Ana WestCoast-Jobs

    17 hours ago

    Santa Ana, California, United States Clarvida, LLC Full time

    Pathways is seeking an innovative and purpose driven individual to join our team as a Pre-Licensed Therapist Bilingual Spanish for our Camino Nuevo program in Santa Ana.Salary $34-35hr full benefitsSUMMARY:Ensure mental health treatment services are provided in a way that maximizes client independence and family empowerment. Provide individual and group...

  • Sales Associate

    2 months ago

    Santa Rosa, California, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including...

  • Director of Customer Solutions

    2 weeks ago

    Santa Monica, California, United States Tapcart Full time

    Tapcart is the ultimate mobile commerce platform fueling the fastest growing brands. We power mobile apps for over 50 million consumers worldwide, processing over $6 billion in mobile commerce revenue.Almost all ecommerce traffic comes from a mobile device; we turn these users into high retention growth for some of the largest brands, including BÉIS,...

  • Accounting Specialist II

    2 weeks ago

    Santa Ana, California, United States HMSHost at John Wayne Airport Full time

    With a career at HMSHost, you really benefit We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company match or Pension *Company paid life insurance *Tuition reimbursement Employee assistance program Training and exciting career growth...

  • Travel Physical Therapist

    4 weeks ago

    Santa Cruz, California, United States HealthCare Support Full time

    Healthcare Support is seeking a travel Physical Therapist for a travel job in Santa Cruz, California. Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyStart Date: 08/01/2024Duration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: Travel Physical Therapist HealthCare Support is actively seeking a Physical Therapist for a...

  • Inventory Planning

    1 month ago

    Santa Ana, California, United States Beacon Building Products Full time

    INVENTORY PLANNING & REPLENISHMENT ANALYSTReport to: Inventory Planning & Replenishment ManagerThe Buyer role will assist the Inventory Planning & Replenishment manager in daily tasks and requirements, including but not limited to, the following:RESPONSIBILITIES:Assist Inventory Planning & Replenishment Manager and branch managers maintain inventory stocking...

  • Embedded Software Engineer I

    4 weeks ago

    Santa Ana, California, United States Universal Electronics Full time

    At UEI you will be part of a world class team that is working to innovate and revolutionize the meaning of 'wireless control'. Whether it's via chips, software licenses or turnkey products, we are continuing to reinvent how consumers interact with devices and services in their home. Each day we make the connected home smarter, easier to connect and use, and...

  • Trade Compliance Specialist

    1 month ago

    Santa Ana, California, United States Aston Carter Full time

    Trade Compliance Specialist Monday-FridayPay Rate $75K-85KSupports all activities across the company related to management and continued implementation of effective compliance programs under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Develops and maintains trade compliance policies and operational...

  • Traffic Operations Center Operator

    1 month ago

    Santa Ana, California, United States Kapsch TrafficCom USA Inc. Full time

    Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics...

  • Payroll Specialist

    1 week ago

    Santa Ana, California, United States BBSI Full time

    Our focus is growth. Is yours?Barrett Business Services, Inc. (BBSI) helps business owners focus on their business. We offer outsourced HR, risk consultation, payroll administration, insurance, and recruiting to small-and medium-sized businesses. We combine expert knowledge with industry leading solutions allowing business owners to focus on their core...