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Bell / Door Attendant

3 months ago

Chicago, Illinois, United States The Langham Chicago Full time

Primary Objective of Position:

Provide a professional and courteous demeanor to all guests and clients. Provide accurate information to all inquiries regarding the hotel, city and surrounding area. Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage

Responsibilities and Job Duties:

Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading
Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room. Navigate bell cart through public areas, guest room corridors and to elevators
Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately. Point out room features and directory for reference
Directs guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest/client facilities
Ability to listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions
Ability to work in and outdoors in vast changes in temperature dependent upon weather conditions
Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping
Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists
Communicate guest parking procedures and applicable costs to arriving guests/clients
Experience Required:High School graduate or equivalent preferred
2 years of previous customer service experience required
Valid Driver's Licensed required; provide evidence of insurability
EOE, Including AA/Disability/Veterans

Source: Hospitality Online