LOA HRFS Operations Service Manager

4 weeks ago

Virtual, United States Alight Full time

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit

The Operations Services Manager (OSM) leads a team to ensure efficient management and timely completion of operations and client deliverables. This involves overseeing colleagues and ensuring smooth operational processes.

Responsibilities

  • Developing and overseeing resources for aligned operations. This includes creating resource plans for future business requirements throughout the year.
  • Attending governance meetings and schedule periodic check-ins with client contacts to discuss issues or concerns.
  • Cultivating relationships with team members and stakeholders.
  • Leading change management and consistent delivery of key messages across aligned Operations Teams.
  • Collaborating across Payroll and Cloud Services to champion an environment of 'one team, team'.
  • Ensuring achievement of Service Level Agreements (SLAs) across aligned Operations teams.
  • Coordinating with Client Services Manager to mitigate financial impacts of Errors and Omissions (E&Os)
  • Identifying effective cost management practices; implement operational improvements.
  • Achieving Global Sourcing and automation targets, in partnership with the Operations Services Director.

Requirements

  • 5 years team leadership with proven success in operations and client deliverables
  • Experience with in-depth knowledge of functional area such as Leave of Absence or Payroll related.
  • Able to lead and thrive in a demanding environment adapt to frequent change with urgency and setting priorities for aligned teams.
  • Demonstrate effective coaching and team development skills.
  • Demonstrate outstanding oral and written communication skills.
  • Able to build lasting relations with client contacts and internal teams and stakeholders.
  • Possess excellent computer skills with current technical knowledge
  • 2 years people management experience

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

55,800 USD

Maximum :

88,500 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:


DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

  • HRFS Consultant

    2 months ago

    Virtual, United States Alight Full time

    JOB DESCRIPTIONAbout the role –HRFS Consultant works as part of a team performing Application Data Maintenance for our clients on a cloud based Human Resource Management System. The HRFS Consultant will organize and attend client calls or meetings in a supporting role to a Functional Lead.ResponsibilitiesCommunication: Conducting and participating in daily...

  • HRFS Consultant

    2 months ago

    Virtual, United States Alight Full time

    Your candidacy is currently being considered for a requisition for Strada. As you may be aware, Alight has divested its Payroll & Professional Services business to Strada. This position is aligned to the new Payroll & Professional Services owned by StradaAbout the role –HRFS Consultant works as part of a team performing Application Data Maintenance for our...

  • HRFS Consultant

    4 weeks ago

    Virtual, United States Alight Full time

    Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the...

  • HRFS Analyst

    4 weeks ago

    Virtual, United States Alight Full time

    Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the...

  • HRFS Senior Analyst

    4 weeks ago

    Virtual, United States Alight Full time

    Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the...

  • HRFS Payroll-Overpayments Analyst

    4 weeks ago

    Virtual, United States Alight Full time

    Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the...

  • Payroll Operations Services Manager

    4 weeks ago

    Virtual, United States Alight Full time

    Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the...

  • Workday Payroll Sr. Operations Manager

    4 weeks ago

    Virtual, United States Alight Full time

    Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the...

  • Manager, Professional Services

    1 month ago

    Virtual, United States opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Manager, Professional Services

    1 month ago

    Virtual, United States opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Manager II, Operations Support, Global Operations Artificial Intelligence

    3 weeks ago

    Virtual, United States Amazon Full time

    Description Want to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can...

  • E&S Casualty Underwriting Account Services Manager I or II

    5 days ago

    Virtual, United States Zurich Insurance Company Ltd. Full time

    About the RoleZurich Insurance Company Ltd. is seeking an experienced Underwriting Account Service Manager to join our Casualty Wholesale team. This position will be located in one of our offices in the United States. As a member of our Underwriting team, you will have the opportunity to apply and hone your leadership and strategic thinking skills.Key...

  • Clinical Operations Director

    2 months ago

    Virtual, United States Alight Full time

    Our StoryAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our ValuesChampion People – be empathetic and help create a place where everyone belongs.Grow with purpose – be inspired by our higher calling of...

  • Associate, Operations

    2 months ago

    Virtual, United States S&P Global Full time

    About the Role:Grade Level (for internal use):07About the Role: Loan Reference Data (LRD) Operations is a liaison between clients, S&P Global WSOWeb, S&P Global WSOData and S&P Global Loan Pricing. The team analyzes, handles, and organizes all the initial data deal setup. S&P currently has an opening for a Loan Reference Data Product Analyst to assist with...

  • Specialized Account Services Lead/Sr. Lead

    2 months ago

    Virtual, United States S&P Global Full time

    About the Role:Grade Level (for internal use):12About the Role:The Team:The Solutions Operations division is seeking a professional with excellent interpersonal communication, organization, and time management skills to join our Global Special Services Team. S&P's WSO (Wall Street Office) provides real-time access to our client's portfolio and reporting...

  • Client Service Leader II

    4 weeks ago

    Virtual, United States Alight Full time

    Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the...

  • Service Contract Associate

    4 weeks ago

    Virtual, United States Zurich Insurance Company Ltd. Full time

    Zurich North America is hiring multiple Service Contract Associate's to join our Vehicle Service Contract team We are open to hiring talent for various virtual positions to work a shift between the hours of 7am – 8pm Pacific Standard Time. With direct supervision, investigates, evaluates, and concludes low exposure, low complexity, mechanical breakdown...

  • Sr. Manager, Sales

    4 weeks ago

    Virtual, United States opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Sr. Manager, Sales

    3 weeks ago

    Virtual, United States opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Sales Business Development Manager

    4 weeks ago

    Virtual, United States Avaya Full time

    About AvayaBusinesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business...