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Service Contract Associate

2 months ago

Virtual, United States Zurich Insurance Company Ltd. Full time

Zurich North America is hiring multiple Service Contract Associate's to join our Vehicle Service Contract team We are open to hiring talent for various virtual positions to work a shift between the hours of 7am – 8pm Pacific Standard Time.

With direct supervision, investigates, evaluates, and concludes low exposure, low complexity, mechanical breakdown claims by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Determines causes of failures and reviews specific contract language to apply applicable coverage for loss. Provides technical support to external sales staff and communicates primarily with service shops, dealership personnel, and claimants to gather information and resolve claims.

Service Contract Associates are responsible for a variety of tasks:

  • Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims.
  • Determine applicable contractual coverage and most appropriate replacement/repair solution.
  • Work to have a timely resolution to claims by negotiating costs and labor hours associated.
  • Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.

Basic Qualifications:

  • High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair area

    OR
  • Bachelor's Degree and 1 or more years of experience in the Automotive Repair area

    OR
  • Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair area

    AND
  • Customer service experience
  • Experience with Microsoft Office

Preferred Qualifications:

  • Experience in auto industry areas of service repair, auto technology, parts department, machinist, powersports technician, service management or service advisor
  • Strong communication and negotiation skills
  • Ability to multi-task
  • Organization and time management skills
  • Experience with collaboration and working across work groups
  • ASE



As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Wisconsin Virtual Office, AM - Arizona Virtual Office, AM - Colorado Virtual Office, AM - Idaho Virtual Office, AM - Iowa Virtual Office, AM - Kansas Virtual Office, AM - Montana Virtual Office, AM - Nebraska Virtual Office, AM - Nevada Virtual Office, AM - New Mexico Virtual Office, AM - Oregon Virtual Office, AM - Texas Virtual Office, AM - Utah Virtual Office, AM - Washington St Virt. Office

Remote Working: Yes

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1