Senior Financial App Support Analyst
1 month ago
The Sr. Financial Applications Support Analyst provides high level support and maintains documentation of financial software applications. This position is responsible for customer support involving direct contact with clients and vendors and serves as the Subject Matter Expert for firm supported applications and highly complex systems. This position works on various concurrent projects which progress at a pace driven by the firm's business objectives.
ESSENTIAL JOB FUNCTIONS:
- Responsible for problem resolution at a 3rd tier level using the tracking methods used at Kilpatrick Townsend to keep clients and management updated on the status and progress of the resolution.
- Provides advanced user support and problem resolution for 3rd level application issues, including coordinating and working with vendors when necessary.
- Ensures client satisfaction by providing timely and thorough service for client requests and problems by using analytical skills and proven problem resolutions.
- Escalates problems, as appropriate, to ensure management awareness of severe problems.
- Acts as a Subject Matter Expert (SME) on Elite Financial System and the Elite Database Structure. Responsibilities include setting up timekeeper records, user access, printers and their profiles, extend events, client and matter codes, user defined fields, user defined validation lists, billing rate changes, help with pre-cost load files in addition to creating new pre-cost upload 4gls. Also assist in day-to-day Elite Issues like identifying problems with Batch Finalization, Adhoc Reporting using SSRS and Excel Tools. Manage Elite Enterprise/Webview Application Servers running multiple database instances, management of Elite Document Studio Servers including troubleshooting minor Proforma, Bill, and Whitehill Template issues.
- Proactively monitors tickets to pinpoint those that are possible targets for future problems.
- Collaborates with Developers, DBA and business departments for custom reporting needs.
- Stays abreast of latest legal software development by monitoring vendor and industry bulletins for any known vulnerability and bug fixes.
- Provides dependable and consistent on-call support as needed for back-up and where special expertise is required.
- Functions as a solid team member of Application Support, including cross training for knowledge transfer within the applications team and lower support tiers. Demonstrates insight on different job functions to assist with problem resolutions, provide back-up for coverage and assist others with skill development.
- Provides technical guidance to other support teams in the IT Department, including the Service Desk and Desktop Support. Demonstrates expertise in all applications that the team is required to support and maintains currency of knowledge with emerging technologies.
- Creates and maintains documentation and standards including all pertinent IT Service Catalog entries.
- Participates as an active team member on upgrades, projects and special implementations to include inter-dependency with other systems, tracking and reporting on specific assigned tasks.
- Participates on projects for new software implementation and upgrades.
- Participates in development and management of software requests and updates.
- Provides quality assurance testing for compatibility issues and continuity of knowledge base and SOP documentations.
- Provides and enforces guidelines related to system access and development for vendors.
- Performs other miscellaneous duties as assigned.
- Information Technology-related college degree preferred.
- Minimum of three years' experience supporting Elite 3E, Elite Enterprise or Aderant applications in a professional services environment required.
- Experience with Intapp Time, ARCS, Timebuilder, Chrome River, Ideate a plus.
- Ability to coordinate and perform multiple tasks with supervisors and co-workers.
- Ability to organize and prioritize to ensure the smooth operation of the department.
- Full awareness of and willingness to abide by Firm's policies and embrace Firm values.
- Ability to adapt schedule to changing workload requirements.
- Ability to interface with Partners, Associates, Directors, Managers, support staff, clients and vendors.
- Ability to communicate effectively orally and in writing.
- Ability to perform well under pressure.
- Works well with others; encourages others to build strong working relationships. Fits within a fast-paced, ever-changing, innovative environment and represents themselves to the collective community with a professional demeanor. Respectful to other individuals working directly or indirectly with them.
- Seeks and accepts feedback and acts on it to improve self. Embraces change as an opportunity for improvement.
- Friendly, respectful, courteous, responsive, and accurate. Follows-up and follows-through to ensure root cause resolution of client needs. Have a clear understanding of the business value of IT and proficiency in utilizing technical expertise to provide complex technical solutions to enable business through technology.
- Strong work ethic, flexible, dependable, positive can-do attitude, and team motivator. Ability to focus and deliver tangible results, diligent in achieving associated objectives.
- Intelligent and creative in identifying potential solutions and options; thinks outside the box.
- Asks the right questions. Speaks up. Collaborates with others.
Selected applicants will be contacted. Kilpatrick is an Equal Opportunity Employer.
For more information about our firm, please visit our website at .
Kilpatrick Townsend & Stockton LLP is committed to equal employment opportunity for all persons, regardless of race, color, religion, sex or gender, national origin, age, veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by applicable law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay, or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation,
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
Estimated Salary: $20 to $28 per hour based on qualifications.
-
Senior Financial Analyst
1 month ago
Atlanta, Georgia, United States Cardlytics Full timeAbout CardlyticsRemember that time you got cash back on a cup of coffee through your banking app? That was usCardlytics (NASDAQ: CDLX) is the industry-leading purchase intelligence and incentives platform. We are a product-driven company that cares about three things: our people, our customers, and our partners. Together, we make commerce more rewarding for...
-
Senior Financial Analyst
1 week ago
Atlanta, Georgia, United States kristen webber Full timeKristen Webber is seeking a Senior Financial Analyst to join our dynamic team. This position will play a crucial role in aiding management with informed decision-making through comprehensive financial and data analysis. Key Responsibilities:Conduct data analysis to uncover opportunities for cost reduction and revenue enhancement.Evaluate financial data to...
-
Senior Financial Analyst
3 days ago
Atlanta, Georgia, United States Telnet Inc Full timeJob Title: Senior Financial AnalystJob Summary:Telnet Inc is seeking a highly skilled Senior Financial Analyst to join our team. As a Senior Financial Analyst, you will be responsible for ensuring the accuracy and completeness of financial data, preparing financial reports, and analyzing financial trends.Key Responsibilities:Prepare and review financial...
-
Senior Financial Analyst
2 weeks ago
Atlanta, Georgia, United States Power Support Partners Full timeCompany: Power Support Partners Position: Senior Accountant Location: Atlanta, GA Company Overview: Power Support Partners (PSP) is a dynamic and rapidly expanding home services firm backed by private equity, committed to establishing itself as the leading and most purposeful home generator provider. PSP is actively venturing into new territories, offering a...
-
Senior Financial Analyst
1 week ago
Atlanta, Georgia, United States Atlanta Public Schools Full timeThe Senior Financial Analyst plays a crucial role within the finance department, overseeing the financial performance of key operational units. This position demands exceptional analytical skills, effective leadership, and the ability to communicate complex financial information to both finance teams and organizational leaders. The analyst must demonstrate...
-
Senior Financial Analyst
2 weeks ago
Atlanta, Georgia, United States Unifi Aviation, LLC Full timePosition OverviewThe Senior Financial Analyst plays a crucial role within the finance division, focusing on the management of key operational hubs in the aviation sector as an independent contributor. Key ResponsibilitiesThis role demands exceptional analytical skills, leadership qualities, and effective communication with both finance personnel and business...
-
Senior Financial Analyst
2 weeks ago
Atlanta, Georgia, United States Unifi Aviation, LLC Full timePosition OverviewThe Senior Financial Analyst plays a crucial role within the finance department, focusing on the management of key operational hubs in the aviation sector as an independent contributor. Key ResponsibilitiesThis role demands exceptional analytical skills, leadership qualities, and effective communication with both finance personnel and...
-
Senior Financial Analyst
3 days ago
Atlanta, Georgia, United States Genuine Parts Company Full timeJob SummaryWe are seeking a highly skilled Senior Financial Analyst to join our finance team at Genuine Parts Company. As a key member of our team, you will provide strategic accounting support and financial insights to drive business growth and transformation.Key ResponsibilitiesFinancial Analysis and Planning: Assist in the development of financial plans...
-
Senior Financial Analyst
2 weeks ago
Atlanta, Georgia, United States Workfaithbhm Full timePosition OverviewJoin Workfaithbhm as a Financial Analyst II, where you will play a vital role in the financial oversight and strategic planning of our organization. We are committed to fostering a collaborative environment that encourages professional growth and innovation among our team members.Key ResponsibilitiesThe Financial Analyst II will be...
-
Senior Financial Analyst
17 hours ago
Atlanta, Georgia, United States NorthPoint Search Group Inc Full timeJob Summary:We are seeking a highly skilled Senior Financial Analyst to join our team at NorthPoint Search Group Inc. As a key member of our finance department, you will play a critical role in contributing to our monthly, quarterly, and annual financial close processes.Key Responsibilities:Contribute to financial close cycles, including preparation of...
-
Senior Financial Analyst
2 weeks ago
Atlanta, Georgia, United States Creative Financial Staffing Full timeCreative Financial Staffing is collaborating with a prominent property management firm seeking to enhance their finance team by hiring a Senior Accountant.Key Features of the Senior Accountant Role:This position offers significant visibility, reporting directly to the Controller.With nearly 25 years in the industry, the company provides a stable environment...
-
Senior Financial Analyst
1 day ago
Atlanta, Georgia, United States Dreamforce Services, Inc Full timeAbout the JobSAO Finance (A/P) Business Analyst (Hybrid)Job SummaryWe are seeking a highly motivated and detail-oriented Senior Financial Analyst to join our team at Dreamforce Services, Inc. as a SAO Finance (A/P) Business Analyst (Hybrid). This is a contract position with the potential for future full-time employment.Key ResponsibilitiesConduct in-depth...
-
Senior Financial Analyst
2 weeks ago
Atlanta, Georgia, United States Georgia Tech Full timeJob OverviewPosition: Senior Financial AnalystCompany OverviewGeorgia Tech is a prestigious public research institution based in Atlanta, Georgia, recognized for its dedication to academic excellence, inclusivity, and pioneering research across multiple disciplines including engineering, computing, sciences, business, and liberal arts.Position SummaryWe are...
-
Senior Financial Analyst
2 weeks ago
Atlanta, Georgia, United States Genuine Parts Company Full timePosition OverviewThe Senior Financial Analyst is responsible for compiling and evaluating financial data for the organization. This role involves developing revenue and expense analyses, forecasts, reports, and presentations. The analyst will create and scrutinize monthly, quarterly, and annual financial statements, ensuring the accuracy of recorded...
-
Senior Financial Analyst
2 weeks ago
Atlanta, Georgia, United States Unifi Aviation, LLC Full timePosition OverviewThe Senior Financial Analyst plays a crucial role within the finance department, overseeing all primary stations (Hubs) in the aviation sector as an independent contributor. This position demands exceptional analytical skills, leadership qualities, and effective communication with both finance personnel and operational leaders. The ability...
-
Senior Analyst for Financial Operations
2 weeks ago
Atlanta, Georgia, United States Unifi Aviation, LLC Full timePosition Overview: The Senior Financial Analyst role is integral to the finance division, tasked with managing essential operations within the aviation industry as an autonomous contributor. Key Responsibilities: This position requires exceptional analytical capabilities, leadership attributes, and proficient communication skills to interact effectively with...
-
Senior Financial Analyst
2 weeks ago
Atlanta, Georgia, United States City of Atlanta Georgia Full timePosition OverviewThe Senior Financial Analyst plays a pivotal role in the financial management of the organization. Reporting directly to the General Accounting Director, this position is essential for developing and implementing effective policies and procedures.Key ResponsibilitiesAssist in the formulation of robust monitoring systems for financial...
-
Senior Financial Analyst
1 week ago
Atlanta, Georgia, United States Metropolitan Atlanta Rapid Transit Authority Full timeJob Overview*THIS POSITION WILL BE OPEN UNTIL A SUFFICIENT POOL OF CANDIDATES IS IDENTIFIEDPOSITION SUMMARY The individual will work closely with the management team to formulate the long-term capital strategy for the Authority. This role involves coordinating various components of both operating and capital budgets. The analyst will conduct lifecycle...
-
Senior Financial Analyst
2 days ago
Atlanta, Georgia, United States NCR Full timeAbout NCR Corporation, a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. Our company is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries. As a Senior Analyst, Finance, you will be part of a dynamic team that drives business growth and innovation. Key...
-
Senior Financial Analyst
2 weeks ago
Atlanta, Georgia, United States Aztec Full timePosition Overview: The Senior Financial Analyst will serve as a vital liaison for the leadership team within the Claims Cost Solutions division, tasked with delivering precise, insightful, and timely financial analysis and support. Success in this role requires the ability to collaborate effectively with the business and the CCS Finance leadership team,...