![Veterans Health Administration](https://contents.bebee.com/companies/us/veterans-health-administration/avatar-SMp9s.png)
Advanced Medical Support Assistant
2 months ago
We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.
Program ManagementScheduling and obtaining in patient and out-patient appointment dates.
Serve as the primary Point of Contact (POC) for incoming calls from Veterans, community partners, caregivers and providers to make, reschedule or cancel appointments and provide status updates on consults as needed.
Reviews Veteran information to issue authorizations for care.Collaborates, communicates, set priorities and organize workload in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
Participate in and provide input for problem solving on operational issues or procedures in meetings and workgroups. Participate inteam huddles, care line staff meetings, facility and care line workgroups as assigned.
Safety and Environment of Care
Complies with all safety/fire prevention rules and regulations, clearly understands process of entering work orders for unsafe conditions and building egress.
Promptly reports all accidents and notifies supervisor of unsafe/unhealthy conditions in the workplace.Attends scheduled training sessions and participates in facility level safety promotions as required.
Maintains a professional and clean workstation.
Customer Service
Responds to voicemail and email messages within the established timeframe.
Meet the needs of internal and external customers while supporting the medical center and service missions.
Must consistently communicate and treat customers (patient's, visitors, volunteers, and all medical staff) in a courteous, tactful, and respectful manner.
Provide the customer with consistent and timely information according to established policies and procedures.Must be able to demonstrate the knowledge and skills necessary to complete the duties of the position
including those necessary to provide care appropriate to the age of the patients served.
Must remain current on all care line, facility and national customer service expectations and actively
Information Management
Computer Security :
completes the appropriate training in computer security and information management as it relates to employees position.
The employee follows VA and facility policies, regulations and instructions regarding access to confidential patient and employee information in both written and computerized formats, including release of information and security of computer access codes.
Employee accesses patient information only when required to complete assigned duties. Shields information from view of/access by others while working with such information and secures such information at all times.Discusses information with others only if necessary for completion of assigned duties and does not discuss information in public places or where others can overhear it.
Does not use thumb-drives or other means, such as photocopy, to remove patient data from the medical center.Adheres to release of information policies and security of personal computer access codes.
Logs off workstation when not working directly with the computer.
Work Schedule
:
Monday - Friday 7:30 am - 4:00 pm
Telework
:
Regularly Telework 3+ days per pay period
Virtual:
This is not a virtual position.
Functional Statement #
:
Relocation/Recruitment Incentives
:
Not Authorized
Fi
nancial Disclosure Report:
Not required
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