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Biomedical Equipment Site Lead

3 months ago

United States of America Remote Based Philips Full time
Job TitleBiomedical Equipment Site Lead (Valhalla, NY)Job Description

Support the Multi-Vendor Services (MVS) business as a Biomedical Equipment Site Lead for Philips customers in the Valhalla, NY area. You will assume a leadership role for an empowered area of responsibility to manage and foster strong customer relationships through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.

Your role:

  • Perform preventative maintenance and service repair on biomedical equipment utilizing the service manual, OJT, OEM, or 3rd Party training. Provides training/mentorship/technical support to other service staff.
  • Identification and resolution of customer issues, providing the customer with the appropriate communication, and involving appropriate site service personnel.
  • Proactive identification of issues and providing creative, comprehensive solutions for customers which go beyond simple break/fix.
  • The Site Lead must demonstrate the ability to take ownership and lead in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Team or the customer at any level. May be required to manage multiple issues simultaneously.
  • Establishes credibility and trust while focusing on fixing the customer as well as the medical products. Sets realistic customer expectations. Interfaces with end-users, department managers and supervisors on routine issues.
  • May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management

You're the right fit if:

  • Associate's degree or equivalent training/experience in electronics or Biomedical Engineering and/or CBET certification.
  • 7+ years servicing medical equipment is strongly preferred.
  • 1+ years of previous lead/supervisory experience in the medical industry preferred.
  • Experience with mechanical devices and tools and test equipment. Must possess demonstrated skills in using an oscilloscope, digital multi-meter, etc.
  • Fundamentals of DICOM & Networking desirable.
  • Experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally.
  • PC competency, to include basic knowledge of word processing, spreadsheets, databases.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
  • May be required to be available 24 x 7 via phone or pager, work alternate shifts, rotate in an on-call status.
  • Perform other related duties as assigned.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Read more about our employee benefits.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The hourly pay range for this position is $32.16 to $55.13, plus overtime eligible. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

For this position, you must reside in or within commuting distance to Valhalla, NY.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.