Access Specialist

1 month ago


Baltimore, Maryland, United States MEDSTAR HEALTH Full time
MedStar Health has a Full Time, day shift,
hybrid opportunity at our call center located in the White Marsh area. This
role is responsible for answering a high volume of inbound calls to schedule
patient appointments in our call center.

Education
  • High School Diploma or GED or equivalent required.
  • Associate degree preferred.
  • Bachelor's degree from a college or university in healthcare or related field preferred.
Experience
  • 2 years related experience training in a fast-paced customer service industry position medical office setting for therapy/ambulatory offices analyzing resolving customer concerns from basic to complex in nature required.
  • 1-2 years Telephonic, typically acquired in a call center role, front desk reception, hospital, or medical office scheduling environment. Customer service experience required.
Knowledge, Skills, and Abilities
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Basic knowledge of Microsoft Office (including Word, Excel, and Outlook).
  • Ability to navigate through multiple technology programs simultaneously while speaking on the telephone.
  • Ability to type 40 WPM accurately.
  • Must be highly organized, process oriented, with the ability to multitask, be flexible, and a self-starter.
  • Ability to follow instructions and assist visitors and/or patients without compromising safety, service, care or efficiency.
  • Friendly and professional when interacting with patients and visitors at all times.
  • Able to project a positive and professional image at all times.
  • Able to empathize with, determine, and prioritize MedStar customer needs and provide appropriate solutions.
  • Able to remain composed, focused, and demonstrate compassion during stressful situations.
  • Able to demonstrate learning and decision-making skills.
Greets and assists patients on the telephone by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members.Completes the preliminary intake efficiently, accurately and completely; performs patient updates, scanning, registration, patient scheduling of initial and follow-up appointments based on insurance guidelines, and messaging in the department's practice management (PM) system (if applicable), electronic health record (EHR) or electronic medical record (EMR) depending on department/site.Demonstrates ability to use various MedStar Health business applications as required to assist with the callers needs.Performs insurance verification to ensure accuracy of clean claim(s) submission.Maintains scheduling protocol knowledge base and designated skill set in order meet established goals fo scheduling accuracy, daily call metrics, and defined individual/team goals.Responsible for inbound call handling to identify and assess callers' needs quickly and accurately.

  • Baltimore, Maryland, United States Page Mechanical Group Inc Full time

    Position Overview:Page Mechanical Group Inc. is seeking a skilled professional in Identity, Credential, and Access Management (ICAM) to enhance our operational capabilities. This role is pivotal in supporting our diverse client base and ensuring the integrity of our systems.The ICAM Specialist will be responsible for implementing and adhering to technical...


  • Baltimore, Maryland, United States Arch Systems Full time

    Job OverviewWe are seeking a dedicated 508 Compliance Specialist to join our team as a Web Content Administrator. This role is essential in ensuring that our web content meets accessibility standards and provides an inclusive experience for all users.Company InformationCompany: Arch SystemsClient: National Eye Institute (NEI)Location: RemoteEmployment Type:...

  • MS Access Developer

    5 days ago


    Baltimore, Maryland, United States InsideHigherEd Full time

    About the Role:InsideHigherEd is seeking a skilled Database Specialist to join our team. As a key member of our Budget & Financial Analysis department, you will be responsible for managing and maintaining our database systems.Key Responsibilities:Design, develop, and implement database solutions to meet the needs of our organization.Ensure data accuracy,...

  • MS Access Developer

    4 days ago


    Baltimore, Maryland, United States InsideHigherEd Full time

    About the Role:InsideHigherEd is seeking a skilled Database Specialist to join our team. As a key member of our Budget & Financial Analysis department, you will be responsible for designing, developing, and maintaining our database systems.Key Responsibilities:Design and implement database solutions to meet the needs of our organizationDevelop and maintain...


  • Baltimore, Maryland, United States Securitas Security Services USA Full time

    Job Summary:We are seeking a highly skilled Access Control Security Officer to join our team at Securitas Security Services USA. As a key member of our security team, you will be responsible for ensuring the safety and security of our clients' premises.Key Responsibilities:Monitor and control access to secure areasConduct regular patrols of the...


  • Baltimore, Maryland, United States Access Holdings Full time

    Access Holdings Management Company LLC is a Baltimore-based middle-market investment firm with over $2.8 billion in assets under management. Founded in 2013, Access provides direct investment opportunities to create concentrated portfolios of essential service-based businesses in North America. We undertake active build-and-buy strategies, pursuing what we...


  • Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Virtual Hiring Event - Patient Access Are you dedicated to providing exceptional support to patients? Do you possess experience in a call center environment? The Johns Hopkins Medical Call Center (Patient Access Services) is in search of compassionate customer service professionals who excel in problem-solving and can adapt quickly to various situations....


  • Baltimore, Maryland, United States InsideHigherEd Full time

    About the PositionWe are seeking a highly motivated and experienced Success Coach to join our team at InsideHigherEd. The ideal candidate will have a strong background in education, counseling, or a related field, and a proven track record of working with underserved high school students.Key ResponsibilitiesManage a caseload of 62-70 students, providing...


  • Baltimore, Maryland, United States AbsoluteCARE Inc Full time

    About the RoleWe are seeking a highly organized and detail-oriented Care Coordination Specialist to join our team at AbsoluteCARE Inc. As a Care Coordination Specialist, you will play a critical role in ensuring seamless communication between specialists, patients, and referring providers.Key ResponsibilitiesManage the care coordination process for...


  • Baltimore, Maryland, United States Page Mechanical Group Inc Full time

    Position Overview:Page Mechanical Group Inc is seeking a dedicated professional in Identity, Credential, and Access Management (ICAM) to enhance our operational capabilities. This role is pivotal in supporting our enterprise systems and ensuring secure access across various platforms.The ICAM Specialist will be responsible for implementing best practices,...

  • Access Specialist I

    2 months ago


    Baltimore, Maryland, United States MEDSTAR HEALTH Full time

    General Summary of PositionMedStar Health has a Full Time, dayshift,hybrid opportunity at our call center located in the White Marsh area. Thisrole is responsible for answering a high volume of inbound calls to schedulepatient appointments in our call center. Primary Duties and Responsibilities Assists and troubleshoots during the process of scheduling...


  • Baltimore, Maryland, United States University of Maryland Faculty Physicians Full time

    Job Summary:We are seeking a highly skilled Registration Specialist to join our team at the University of Maryland Faculty Physicians. As a key member of our healthcare team, you will be responsible for ensuring patient service and practice revenue by obtaining complete and accurate registration and insurance information.Key Responsibilities:Obtain and...


  • Baltimore, Maryland, United States OneStaff Medical Full time

    Job SummaryOneStaff Medical is seeking a skilled Diagnostic Imaging Specialist to join our team for a 13-week assignment in a medical facility. As a Diagnostic Imaging Specialist, you will be responsible for operating sonographic scanners to create images of patients' internal organs.Key ResponsibilitiesOperate sonographic scanners to produce high-quality...


  • Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Provides support in lead capacity for technical and administrative activities. Assist supervisor in providing day-to-day coordination of call center activity by serving as a conduit between management and agents. Assists with training staff and serves as resource for staff related to complex situations. Receive inbound contacts (calls, emails, faxes, etc.)...

  • Database Specialist

    14 hours ago


    Baltimore, Maryland, United States InsideHigherEd Full time

    Job SummaryWe are seeking a highly skilled Database Specialist to join our team at InsideHigherEd. As a key member of our Budget & Financial Analysis department, you will be responsible for designing, developing, and maintaining our database systems to support our business operations.Key ResponsibilitiesDesign and develop database systems to meet business...


  • Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Join an amazing global healthcare organization Room for growth and a standard day shift scheduleFull benefits offered, including tuition reimbursement and generous paid time offLocation: Hybrid, 3910 Keswick Rd.; Baltimore, MD 21211 Some departments require 4-6 weeks of training on site, then one day a week on site, once trained. Also, some departments offer...


  • Baltimore, Maryland, United States Triage Staffing Full time

    Position Overview:Triage Staffing is in search of a traveling Mammography Specialist to join our team.Job Specifications:Specialty: Mammography SpecialistDiscipline: Allied Health ProfessionalEmployment Type: TravelHours: 40 hours per weekShift: 8 hours, daysKey Responsibilities:The Mammography Specialist will be responsible for performing high-quality...


  • Baltimore, Maryland, United States Global Refuge Full time

    Career Development SpecialistAre you dedicated to enhancing the lives of newcomers? Global Refuge offers a rewarding opportunity for you.In the role of Career Development Specialist at Global Refuge, you will be instrumental in aiding refugee clients in their career journeys. Working in tandem with the Employer Engagement Specialist, you will deliver...


  • Baltimore, Maryland, United States Medstar Full time

    Overview of the Role MedStar Health is seeking a dedicated Rehabilitation Specialist to become a part of our esteemed team. We are in search of a professional with a strong foundation in rehabilitation practices, capable of independently utilizing diverse assessment and treatment methodologies, while thriving in a collaborative environment. The...

  • Culinary Specialist

    1 week ago


    Baltimore, Maryland, United States Nick's Fish House Full time

    Position Overview:The Culinary Specialist plays a vital role in the daily food preparation process within designated sections of the kitchen, such as frying, grilling, and salad preparation. This position involves the meticulous preparation of all necessary items for service, ranging from vegetable chopping to sauce creation. The Culinary Specialist may also...