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medical support assistant
2 months ago
The Advanced Medical Support Assistant position is the administrative subject matter expert within the Team let and therefore has significant responsibilities within the team.
The following duties maybe included, but are not limited to:
The position involves performing receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
The incumbent will assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
The incumbent utilizes various reports to ensure clinic setup is closely monitored to effectively support the needs of the clinic.
The MSA Supervisor accepts recommendations for clinic adjustments by the AMSA.Incumbent screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
The AMSA uses various databases to extract categorize and collate specific patient/provider metrics required to manage the chronic and preventive health care needs of the panel.
The AMSA develops and maintains specific reports used by the team to monitor, track and trend care delivery as well as participating/leading quality improvement efforts focused on cost, access, quality, and satisfaction.
The AMSA has significant responsibilities within this context including coordinating communications during the inpatient to outpatient discharge interface, communicating with non-VA medical offices/facilities to coordinate care, participating in secure messaging with the patient and team, notifying patients of normal lab results, developing, and managing a system for tracking needed follow-up care (consults, tests, etc.) and communicating with the patient and team as necessary.
The AMSA fully participates in daily and weekly team huddles to manage and plan patient care.When patient flow requires adjusting based on priorities and deadlines, the incumbent works with the team to sequence the work to meet the team and patient needs.
The position provides medical administrative support to one or more outpatient clinics and is an integral member of the outpatient clinic team to effectively carry out day-to-day administrative operations of the clinic.
The incumbent is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient.
The incumbent provides administrative support to Physicians, Physician Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, and other administrative and professional staff throughout the Primary Care Service area.
Work Schedule:
Full-time
,
Monday-Friday, 8:00am-4:30pm
Virtual:
This is not a virtual position
Position Title/Functional Statement #
: 52850A
Financial Disclosure Report:
Not required
PLEASE NOTE:
ALTHOUGH THIS ANNOUNCEMENT REMAINS OPEN UNTIL SEPTEMBER 29, 2023, WE WILL BEGIN SCREENING APPLICANTS UP UNTIL THE ANNOUNCEMENT CLOSES, AS NEW VACANCIES BECOME AVAILABLE.
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