Surgical Services Coordinator Otorhinolaryngology

4 days ago

Wayne, Pennsylvania, United States tapwage Full time


Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.

Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title:
Surgical Services Coordinator

Department:
Otorhinolaryngology Penn Medicine Radnor

Entity:

CPUP

Location:
Penn Medicine Radnor - 145 King of Prussia Rd

Hours:
Mon-Fri Office Hours per department needs

Summary:

  • The Surgical Services Coordinator (SSC) assists the manager and/or physicians in maintaining patient/customer focus, supports the delivery or highquality care, and assists in meeting or exceeding patient satisfaction and operational targets. In addition to performing the duties of the Surgical Services Associate (coordinating patient related activity for both outpatient visits and surgical procedures, phone calls, messages, authorizations and billing), the SSC will be expected to oversee the daily schedule and operations of an assigned area or group. The SSC serves as the APM/OpTime expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the SSC may take on additional responsibilities. Where applicable, this position is responsible for the management and coordination of care for patients within a specialized clinical program or across multiple surgical specialties.


Responsibilities:
Oversight and Lead

Responsibilities:

  • Independently owns, prioritizes and initiates implementation of assigned work functions
  • Serves a point of escalation for Surgical Services team as needed.
  • Participates in and supports select projects to be determined by leadership
  • Evaluates and manages workload distribution of the Surgical Services staff where applicable
  • May assist with recruitment, onboarding, performance evaluations and performance management of Surgical Services staff per practice needs

Clinical Duties:

  • Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients.
  • Retrieve and process incoming medical records/images, ensure scanning and physician review is completed. Ensure diagnostic testing and other evaluations are completed before visit.
  • Assists attending physician and/or APP with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary.
  • Provides coverage for practice team members during absences and/or staffing shortages.
  • Schedules required procedures and OR for patients at attending physician's direction.
  • Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, preoperative testing, obtaining xrays, scans, MRIs, lab results, EKGs for completion of preop packages.
  • Responsible for the timely submission and posting of operative cases to the OR grid, accuracy of information and correct forms completed and signed.
  • Process medication refill request, triaging to appropriate staff.
  • Coordinates and schedules cases with medical equipment representatives as required in the OR.
  • Communicates underutilization of OR block time in a timely manner to manager for appropriate redistribution

Admin Duties:

  • Answer and screen all phone calls; responds to patient inquires and/or problems in timely fashion or takes appropriate messages/delegate to appropriate staff.
  • Maintain multiple calendars/schedules, surgery schedule, office hours and meetings.
  • Schedule travel and lodging for physician as well as completing submission of expenses for travel, subscriptions, memberships and books for reimbursements in a timely fashion.
  • Complete prior authorizations for medications.
  • Complete medical record request
  • Create/Edit and distribute letters per attending physician direction.
  • Contributes in the design of practice operational changes by partnering with operations team.
  • Trains and mentors new staff members; provides guidance on challenging scheduling issues prior to management escalation.
  • Contributes to development of scheduling questionnaires and/or scheduling protocols.

Accountabilities:

  • Valued as subject matter expert in surgical specialty assigned; ability to triage patients to more appropriate physician when necessary.
  • Valued as subject matter expert in specialized clinical program requirements and/or multiple surgical specialties that require coordination among teams to perform joint cases that all operative reports and encounter forms are turned in for billing within the designated timeframes.
  • Takes on special assignments as required.
  • Proficient in the use of all systems necessary for practice operations

Billing Duties:

  • Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes.
  • Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals.

Additional Duties (where applicable):

  • Coordinates care for patients across other divisional/departmental locations by scheduling necessary follow up appointments for specialized clinical program and/or additional specialty requirements including psychiatry, radiology, pulmonary, etc. as needed.
  • Collaborates with other surgical care teams to schedule complex joint cases across multiple surgical specialties as needed.
  • Reviews required patient population specific intake documents to ensure necessary pretesting in multiple medical specialties has been completed and received prior to initial outpatient consult as needed.
  • Monitors the progress of patient completing all required testing and imaging to meet special clinical program or multiple specialty requirements from scheduling initial outpatient consult through surgery as needed.
  • Ensures that patients adhere to clinically recommended timelines for meeting specialized clinical program and/or specialty specific care goals; coordinates the rescheduling and resetting of timelines if patient progress is noncompliant as needed.
  • Contributes to development of scheduling questionnaires and/or scheduling protocols.
  • Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals.

Education or Equivalent Experience:

  • H.S. Diploma/GED (Required)
  • 5+ years medical office experience, or 5 years of customer service experience (Required)
  • Prior customer service or insurance verification experience in a healthcare setting preferred.
  • A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy.

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer.

Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

  • Events Coordinator

    2 weeks ago

    Wayne, Pennsylvania, United States Peachtree Catering Full time

    Position SummaryPeachtree Catering and Events, a catering and event production firm in Radnor, Pennsylvania, is looking for an Event Coordinator. Candidates must work with efficiency, professionalism, awareness & initiative. The individual should have a minimum of one year of experience in the hospitality industry. A graduate of an accredited college...

  • Sr Administrative Services Associate

    2 weeks ago

    Wayne, Pennsylvania, United States Penn Medicine Full time

    DescriptionPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at...

  • Food Service Worker Lead-Archdiocese Of Philadelphia

    2 weeks ago

    Wayne, Pennsylvania, United States Aramark Corporation Full time

    Lead all aspects of and assist in preparation of food items for the day and dating products. Coordinate and assist in setting up and breaking down stations designated by the manager. Cook and otherwise prepare foods according to recipes and direction Food Service, Worker, Lead, Service, Food, Retail

  • Medical Director, GI Service Line

    2 weeks ago

    Wayne, Pennsylvania, United States AMN Healthcare Full time

    Director of Gastroenterology - Main Line Health CareAre you ready to take on a key leadership role in Main Line Health Care's GI Program? As the Director of GI, you will have the opportunity to build, grow, and lead a dynamic GI program while collaborating directly with the Chief of Surgery. Located in the vibrant city of Philadelphia, this position combines...

  • Patient Services Associate

    2 weeks ago

    Wayne, Pennsylvania, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...

  • Senior Regulatory Affairs Consultant 2

    2 weeks ago

    Wayne, Pennsylvania, United States Genex Services, LLC. Full time

    Coventry Senior Regulatory Affairs Consultant 2 US--Remote Job ID: Type: Regular Full-Time # of Openings: 1 Category: Product & Program Management Mitchell International, Inc. Overview The Enlyte Family of Businesses Mitchell | Genex | Coventry Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property &...

  • Staff Development Coordinator

    2 weeks ago

    Wayne, Pennsylvania, United States Wayne Center - Wayne, PA Full time

    Benefits*Nursing Student Loan Debt Repayment and Tuition Assistance*Tuition, Travel, and Wireless Service Discounts*Variable compensation plans*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off*Employee Assistance Program to support mental health*Employee Foundation to financially assist through unforeseen hardships*Diverse, Equitable...

  • Entry-Level Property Preservation Coordinator

    2 weeks ago

    Wayne, Pennsylvania, United States ICONMA Full time

    Our Financial client is looking for Asset Management Operations Specialist I who will be responsible for all daily administrative tasks in support of all the of Lessee and Inventory Remarketers including acting as a backup when necessary.Roles & Responsibilities:Provide life cycle management support for specific programs for early and end of lease...

  • HR Manager

    2 weeks ago

    Wayne, Pennsylvania, United States Compass Group Full time

    HR Manager - Bilingual in English / SpanishClick Here to Apply OnlineJob Description ESFM Salary:Pay Grade:15Other Forms of Compensation:ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).Rooted in hospitality, ESFM elevates the workplace...

  • Employee Experience Specialist

    2 weeks ago

    Wayne, Pennsylvania, United States Insight Global Full time

    Responsibilities: Act as the point of contact and subject matter expert for reward experiences for global team members Advise recipients with researching and planning travel itineraries, including flights, accommodations, transportation, and activities within their award budget Communicate with recipients to gather trip details, preferences, and special...

  • Accounts Receivable Specialist

    2 weeks ago

    Wayne, Pennsylvania, United States FXI Full time

    Overview: Building our Future Together. FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high-tech research and development facility, and...

  • Director, Quality and Risk Management

    2 weeks ago

    Wayne, Pennsylvania, United States Haven Behavioral Healthcare Full time

    Quality & Risk Management DirectorAbout Haven Behavioral Hospital of PhiladelphiaHaven Behavioral Hospital of Philadelphia is a 42 bed acute-care Joint Commission Accredited psychiatric hospital that offers a full continuum of care for older adults dealing with mental health issues. We are dedicated to partnering with individuals, families, and communities...

  • Travel Nurse RN

    2 weeks ago

    Wayne, Pennsylvania, United States MedPro Healthcare Staffing Full time

    MedPro Healthcare Staffing is seeking a travel nurse RN Long Term Care for a travel nursing job in Wayne, Pennsylvania.Job Description & RequirementsSpecialty: Long Term CareDiscipline: RNStart Date: ASAPDuration: 13 weeks36 hours per weekShift: 8 hours, eveningsEmployment Type: TravelMedPro Healthcare Staffing, a Joint Commission-certified staffing agency,...

  • Ultrasound Radiographer

    2 weeks ago

    Wayne, Pennsylvania, United States Penn Medicine Full time

    DescriptionPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at...

  • Assistant Property Manager

    2 weeks ago

    Wayne, Pennsylvania, United States Brandywine Realty Trust Full time

    Company BackgroundAt Brandywine, 'Best of Class' is our mission and our focus in developing, building, and managing the nation's most remarkable Class-A office, multi-family, and mixed-use properties. We continuously support and give back to the communities in which we live and work. Our mission drives our corporate culture to foster the potential for...

  • Senior Vice President, Marketing

    2 weeks ago

    Wayne, Pennsylvania, United States Affiliated Distributors Full time

    Job Type Full-time Description Position Summary:The SVP, Marketing will lead efforts around the marketing of AD to existing and prospective members and suppliers. They are responsible for corporate communications, advertising, brand management and public relations. Additionally, they will oversee AD group meeting and events operations support while enhancing...

  • HR Technology Manager

    2 weeks ago

    Wayne, Pennsylvania, United States Main Line Health Full time

    Why work as an HR Technology Manager with Main Line Health?- _Make an Impact_ The HR Tech Manager will also oversee the design, management, and implementation of UKG Kronos Workforce Central, UKG Pro, and Advanced Scheduler.- _Develop and Grow your Career_ Invest in furthering your education through seeking certifications or advanced degrees by taking...

  • Division Controller

    2 weeks ago

    Wayne, Pennsylvania, United States D.R. Horton Full time

    Job DescriptionDivision Controller 2402238DescriptionD.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides...

  • Assistant Controller

    1 month ago

    Wayne, Pennsylvania, United States FXI Full time

    Assistant ControllerJob LocationsUS-PA-RadnorID CategoryAccounting/FinancePosition TypeFull-TimeOverviewBuilding our Future Together. FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers...

  • Facilities Project Manager

    2 weeks ago

    Wayne, Pennsylvania, United States Compass Group Full time

    Facilities Project ManagerClick Here to Apply OnlineJob Description ESFM Salary:Pay Grade:15Other Forms of Compensation:ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).Rooted in hospitality, ESFM elevates the workplace experience as the single...