Employee Experience Specialist

2 weeks ago

Wayne, Pennsylvania, United States Insight Global Full time

Responsibilities:

  • Act as the point of contact and subject matter expert for reward experiences for global team members
  • Advise recipients with researching and planning travel itineraries, including flights, accommodations, transportation, and activities within their award budget
  • Communicate with recipients to gather trip details, preferences, and special requests, providing personalized recommendations and assistance.
  • Utilize booking platforms and concur to make reservations, confirm bookings, and process payments accurately and efficiently.
  • Liaise with airlines, hotels, car rental agencies, and other vendors to coordinate travel arrangements or assist in managing escalations.
  • Provide recipients with relevant travel information, including destination guides, visa requirements, and travel insurance recommendations to enhance their travel experience.
  • Handle inquiries and requests via email, phone, or online chat, providing prompt and professional assistance with booking-related questions and concerns.
  • Maintain accurate records of bookings, payments, and recipient interactions in our database systems, ensuring all information is up-to-date and easily accessible.
  • Administrative tasks as needed, including preparing travel documents, coordinating schedules, and managing correspondence.


We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
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Previous experience in a customer service, administrative, or travel-related role preferred.

  • Strong communication skills, both written and verbal, with a professional and courteous demeanor.
  • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
  • Proficiency in using booking platforms, Microsoft Office, and other relevant software applications.
  • A proactive and adaptable mindset, with the ability to problem-solve and make decisions independently.
  • A passion for travel and a commitment to delivering exceptional service to recipients.
  • Ability to work effectively in a remote environment and collaborate with team members across different locations.
  • Flexibility to work non-traditional hours, including evenings, weekends, and holidays as needed.

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