Client Partnership

1 month ago

Indianapolis, Indiana, United States TrendyMinds Full time

Client Partnership (Account) Director

We are seeking a highly skilled and experienced Client Partnership Director with a specialized focus in the Tech (Saas) Industry to join our team.

As the Client Partnership Director, you will be responsible for fostering strong relationships with our clients, understanding their business needs, and ensuring the successful delivery of marketing solutions that align with their objectives. This role requires a strategic thinker, excellent communication skills, and a proven track record of driving client satisfaction and revenue growth.

Our ideal candidate should be passionate about delivering exceptional results for our clients. We specialize in crafting strategic marketing solutions that drive business growth and enhance brand visibility. Our team is comprised of talented individuals who are passionate about creativity, collaboration, and exceeding client expectations. You'll work with team members across our service lines, including Strategic, Creative, and Interactive. In addition, you will lead projects that support our clients' marketing efforts.

Responsibilities

As a Client Partnership Director, you will:

  • Client Engagement
    • Act as the primary point of contact for assigned clients, building and maintaining strong relationships.
    • Gain a deep understanding of clients' business objectives, challenges, and market dynamics and be able to offer proactive solutions.
  • Strategic Planning
    • Collaborate with clients to develop and implement strategic marketing plans that align with their goals.
    • Provide strategic guidance to clients on industry trends and developments.
    • Work closely with internal teams to ensure the successful execution of marketing campaigns and initiatives.
  • Client Advocacy and Growth
    • Develop and assess account strategies to meet revenue targets. Build new client relationships through calls, networking, and word of mouth.
    • Facilitate account planning and participate in client proposals and pitches.
    • Understand agency services to connect and identify opportunities to solve client business needs.
    • Serve as the client's advocate within the agency, ensuring their needs and expectations are met.
    • Proactively identify opportunities for upselling and expanding services to drive revenue growth.
  • Communication
    • Communicate effectively with clients to provide updates on campaign performance, results, and ongoing initiatives.
    • Address any concerns or issues promptly, maintaining a high level of client satisfaction.
  • Team Collaboration
    • Collaborate with cross-functional teams, including strategic, creative, and interactive to deliver integrated and effective marketing solutions.
    • Provide clear guidance and feedback to internal teams based on client expectations and feedback.
  • Team Management
    • Lead and inspire a team of client partnership specialists, providing guidance, support, and fostering a positive team culture.
    • Conduct regular team meetings to review client accounts, discuss strategy, and address any challenges.
    • Mentor team members, helping them develop their skills and achieve their professional goals.
  • Budget Management
    • Work closely with the team to manage project budgets, ensuring financial goals are met.

What you'll need

  • Preferred 5+ years related experience in a marketing role.
  • Proven experience in a client-facing role within a marketing agency.
  • Bachelor's degree in Marketing, Business, or a related field.
  • Proven experience in the Tech (SaaS) Industry a plus
  • Strong understanding of marketing principles and strategies.
  • Exceptional communication and interpersonal skills.
  • Demonstrated ability to manage and grow client accounts.
  • Strategic thinker with a results-driven mindset.
  • Familiarity with digital marketing trends and technologies.

What makes TrendyMinds a great place to work

We believe a happy team is a solid team; it's as simple as that.

  • Fully remote: We believe the best team is one that isn't limited by proximity to a physical location. Whether it's the west coast or east coast, we work with team members across all of the U.S. time zones.
  • Collaborative team environment: Your voice is important, and we believe the best projects include contributions from everyone.
  • Great benefits: 30 paid days off and 401(k) matching. What more could you ask? Oh yeah, we cover 100% of health insurance premiums for all team members and 50% for their spouses and dependents.
  • Flexible schedule: Some people are early birds who love collaborating in-person at our offices. Others are night owls who enjoy working from home. We are flexible to accommodate different work styles, times, and locations- within reason and the needs of our clients - of course
  • New equipment: In order to produce incredible work, we have to have incredible equipment. Sorry if you were hoping for a 7-year-old PC. That's just not our style.
  • Philanthropy: We like to do our part to help our community. With our philanthropy committee and donation matching system, we offer you the resources you need to make a difference.

Our values

At TrendyMinds, we aim to hire people who share our values. They are at the center of how we treat each other and our clients, and they act as our guideposts for every decision.

Know the Why behind the What.

We aim to be as honest and transparent as possible with our team and clients. The idea of Why lives at the heart of our LOGIQ process and grounds us with clear reasons for the decisions we make. (You will learn more about our LOGIQ process if you join our team.)

Put relationships first.

We not me. For more than 25 years, we've grown a business built on strong relationships with clients. But we also know that developing trust and a collaborative spirit is equally important to cultivate a healthy team that loves having fun.

Think Ahead and push boundaries.

Our tagline isn't Think Ahead for nothing. We bring a contagious passion to our craft, always searching for creative ways to challenge ourselves and deliver results, even though things don't always go according to plan. Don't be afraid to make mistakes, improve, and try again.

Bring your full self.

Show up. Each of us has something unique to contribute. In all that we do, we celebrate diversity and strive to create an equitable, inclusive environment so that everyone feels a sense of belonging.

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