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Product Manager, Health Plans

4 months ago

New York, New York, United States Talkspace Full time

Our mission at Talkspace is to lower the barriers to mental healthcare. A critical piece to ensuring that everyone has access to therapy is partnering closely with the healthcare payer ecosystem to help our members get the care they need. Come join our mission of getting therapy in the hands of everyone
Talkspace is seeking a mission-driven Product Manager to help drive and support our rapidly growing health plan and enterprise ecosystem. In this role, you'll be a key Product Manager on the Platform pod that supports integrations and processes for our behavioral health partners and employee assistance programs, including things like: eligibility, claims, revenue cycle management, and infrastructure work for our core Member user flows. The ideal person for this role loves working at the intersection of product, engineering, design, business, and account management to solve challenging problems and build scalable solutions.

*This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*


What You'll Do

  • Develop a deep understanding of the healthcare payer and EAP ecosystems, including eligibility requirements, claims processing and payments, revenue cycle management, and all their related integrations and touch-points with Talkspace.
  • Build and maintain a deep understanding of your users' needs, including internal stakeholders in Talkspace and external partners, such as America's major health plans and insurance companies. Notably, you'll frequently join calls with our external partners to gather, scope, and refine requirements. You'll be a key technical voice in these discussions.
  • Help set strategy and build focus on the right opportunities, collaborating closely with the Product Lead that oversees the Platform pod.
  • Support the refinement of product roadmap and set feature priorities through data-driven and user-centric considerations.
  • Create requirement documents that will include user stories and acceptance criteria for new products and features.
  • Lead investigations of failed or rejected claims and prioritize claims issues based on volume, via complex database querying.
  • Work hands-on with a cross-functional team to design, develop, test, and release product changes, ensure effective solutions.


About You

  • You have 3+ years of experience as a Product Manager with a strong desire to own a product roadmap.
  • You love the craft of Product Management, e.g. building things that delight users in hard-to-copy, margin-enhancing ways.
  • You love getting technical, delving into process flows and understanding how the system is functioning. You enjoy querying data and analyzing it. You also have familiarity with complex platform integrations and workflow automation.
  • You've helped develop a product strategy and have an internal playbook for how to pinpoint the right opportunities and translate them into strategic product initiatives and user stories.
  • You have relevant experience in the healthcare industry, especially with claims processing, internal operations, and payment services.
  • You possess a clear and engaging communication style with a track record of building positive relationships across a broad, diverse organization.
  • You are adept at agile methodologies and taking an iterative approach to product lifecycle management.
  • You have a history of balancing quantitative data against intuition in product decision-making and successes.
  • You value a culture of inclusion and empathy.
  • You feel a passion for Talkspace's mission – to improve the therapy experience for providers and their clients and simplify access to care.

Bonus Points

  • Super Plus: You've been a technical product manager or engineer in your past.

Benefits

  • Comprehensive Medical, Dental and Vision plans coverage since day one
  • Pre-tax benefits: HSA/ FSA
  • 401k Retirement Savings Program with matching up to 4%
  • Voluntary benefits including disability, basic life or pet insurance, etc.
  • Monthly Wellness Stipend to promote mental and physical self-care
  • Flexible PTO and Remote First Environment
  • Regular team events, including Wellness Workshops and Team Building Events
  • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount


Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $120,000.00 and $150, Within the salary bands, leveling corresponds to each candidate's relevant experience, skills as assessed during the interview process, education, and applicable certifications.

Why Talkspace?

Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness, focused on providing quality mental health services on your own terms.

Our signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can connect their dedicated provider via live video, text, or phone.

Backed by over 10 years of industry-leading research and clinically proven results, our accessible care model continues to make huge strides in lowering the barriers to quality mental healthcare services nationwide. Talkspace is the top insurance-covered therapy service with over 131 million Americans covered and a leader within the Corporate Wellness Space, with more than 200 employer partnerships across several industries.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don't meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.