customer experience manager

3 weeks ago


Southeast Fairbanks, United States Rush & Company Full time

This dynamic apparel company is experiencing tremendous growth and record sales This incredible team is motivated and passionate about their apparel and creating high quality products.

Fantastic location and lots of room to grow
IN THE OFFICE five days a week. Incredible team and culture in place. Excellent benefits
We are looking for a Customer Experience Manager with 6+ years of experience in DTC e-commerce.

Requirements & Responsibilities:
3+ management experience
Responsible for managing, training, and developing a team of CX personnel that is growing rapidly
Monitor CX dashboards, analyze and report on performance of key platforms and vendors
Improve customer experience metrics including contact volume, contact patterns and resolution outcomes to ensure service level objectives are met
Proficiency in Microsoft Excel and understanding of large quantities of data
Collaborate with Website Team and Product Teams
Analytical and quantitative with acute attention to detail
Must have Shopify Plus experience, NetSuite a plus
Room for growth Reach out today IN THE OFFICE. Full week.
All Candidates must be able to provide work related references.
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