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Onsite Support Technician

2 months ago

Dubuque, Iowa, United States Medline Industries LP. Full time
Job Description

MAJOR RESPONSIBILITIES
  • Configure, install and support workstations, laptops, printers, tablets, phones and other networked devices.

  • Provide first level support on tasks assigned by Medline IS team.

  • Support users with all technology related issues and provide one call resolution including ticket generation and maintenance.

  • Perform data backups.

  • Follow established processes for IT asset deployment and recovery, including tracking serial numbers, asset tags, and any other information as needed.

  • Acts as a point of escalation for other IS teams regarding end user experience related issues.

  • Performs basic routine maintenance tests for designated areas of engineering. Identifies, isolates, and escalates issues to appropriate personnel.

  • Analyzes performance data and metrics, identifies problem areas and provides actionable insight to problem resolution.

  • Provide telephony support, including phone switch programming and hardware management.

REQUIREMENTS

EDUCATION
  • High School Degree, Associates or Bachelor's Degree, technical institute degree/certificate, or equivalent work experience.

KNOWLEDGE/ SKILLS/ ABILITIES
  • Knowledge of desktop, server, and network design principals and functionality.

Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here .

Every day, we're focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what's right to delivering business results, together, we're better. Explore our Diversity, Equity and Inclusion page. can the underlined be a link to

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.