Customer Service Rep

4 weeks ago


Atlanta, Georgia, United States Axion BioSystems Full time

Customer Service Rep (Inside Sales)

Job Title Customer Service Rep (Inside Sales) Job ID Location Atlanta, GA 30309 Other Location Description

At Axion, we empower our scientists and engineers to develop the tools that lead to new discoveries and better clinical outcomes. Our products are actively used in ground-breaking research in the fields of neurodegenerative disease, cancer immunotherapy, and cardiac safety. Located in Atlanta, GA, youll join a team that is skilled, passionate, and supportive. If you want to be a part of a company that is on the leading edge of scientific research, Axion may be the place for you.

Job Description
Summary:

Axion BioSystems, Inc. is seeking a Customer Service Rep (Inside Sales) to compliment and support the companys Customer Success Team. As a member of this Team, you will directly interact with customers to answer questions regarding sales, facilitate and triage customer support, and acquiring pricing and quotes. The individual will interact with Axions Enterprise Resource Planner (ERP) platform to efficiently and accurately process purchase orders. Attention to detail and a positive demeanor are critical to this positions success.

Job Duties

Handle customer inquiries, acquiring pricing and issuing quotes, and order confirmations.

Review and approve customer orders into the ERP system in a timely manner.

Answer emails to resolve customer product inquiries and properly transfer support requests.

Understand current stock levels and lead times for products then communicate customers order status

Maintaining Sharefile and Salesforce database of existing customers and assets.

Assist with specific projects affecting the Customer Success Team and other departments within Axion Biosystems.

Become familiar with Axions product lines and offering to provide quotes for consumable products.

Job Requirements

Bachelors Degree or higher in a Business/Sales or technically related field.

Previous customer service and inside sales experience preferred

Detail-oriented with a strong work ethic.

Ability to multi-task and prioritize work to accomplish goals on a deadline.

Excellent written and verbal communication skills.

Proficiency in use of computers and software.

Excellent organizational and time management skills.

Must be a US citizen or have Permanent Resident status (position is not eligible for work visa sponsorship)

Axion offers competitive pay with bonus opportunity and benefits to include 20 PTO days annually, paid holidays, medical/dental/vision insurance, 401k plan with company match, and hybrid onsite/remote work schedule.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Estimated Salary: $20 to $28 per hour based on qualifications.


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