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Customer Service Representative
3 months ago
As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store growth, and personal development. Your upbeat and customer-focused personality will help set the stage for a positive, respectful environment that will give you the power to build a rewarding career with performance-based advancement. Responsibilities:
Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
Assist in customer account management (collections) by accepting payments, monitoring, and managing customer appointments.
Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Enter and maintain customer information in the Point-of-Sale system(s) with accuracy and integrity.
Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Participate in ongoing trainings to stay up to date on our products and processes.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40 hours per week
• .
• Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements. Qualifications:
High School Diploma or equivalent requiredExcellent verbal and written communication skillsAbility to maintain a professional and courteous behavior with customers and peersAbility to work phone, Point of Sale, Microsoft Office, and other systemsMust be at least 18 years of age (19 in Alabama)Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)Physical demands for this position frequently include:
the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.Preferred Qualifications and SkillsSix months of customer service and/or cash handling experienceExperience in retail, financial services, loans, banking/bank teller, or service industry #appcast What We Offer:
Our Benefits Include
• :
A comprehensive new hire training program designed to help set you up for successAccess to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal developmentPaid on-the-job training & professional development programsMultiple coverage levels for Medical, Dental, & VisionGroup Health & Wellness Program, plus special savings on retail items, travel, entertainment, and moreTraditional 401(k) and Roth 401(k) with Company matchOptions for Flexible Spending Accounts and Health Savings AccountsBasic and AD&D Life InsuranceOptional pet insuranceVoluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurancePaid Time Off (Accrue approximately 6
• days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)Diverse Culture and Inclusive Environment
• Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
Our Compensation
The pay range for this position is $10 to $20 per hour or $15 to $23 per hour in California.
Exact compensation may vary based on education, skill, and experience. The compensation range listed represents only the base pay for this position, which is just one of the many elements of the Community Choice Financial Family of Brands Total Compensation package.
About Us
The Community Choice Financial Family of Brands ("CCF" o.
