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Customer Success Specialist

3 months ago

Greater LA Area, United States Veritone Full time

WE ARE VERITONE

Veritone (NASDAQ: VERI) designs human-centered AI solutions. Serving customers in the talent acquisition, media, entertainment and public sector industries, Veritone's software and services empower individuals at the world's largest and most recognizable brands to run more efficiently, accelerate decision making and increase profitability. Veritone's leading enterprise AI platform, aiWARETM, orchestrates an ever-growing ecosystem of machine learning models, transforming data sources into actionable intelligence. By blending human expertise with AI technology, Veritone advances human potential to help organizations solve problems and achieve more

WHAT YOU'LL NEED

  • Utilize our AI-based SaaS platform to accurately redact sensitive media content, ensuring compliance with client specifications and privacy standards.
  • Apply comprehensive understanding of intricate written and verbal directives, and enforce appropriate policies, protocols, and standards.
  • Serve as the resident expert on media redaction within the Customer Success Team, providing training and knowledge sharing to colleagues and clients.
  • Collaborate with product teams on UX improvements and enhancements based on user feedback and industry best practices.
  • Support customer operations by assisting with implementations, providing technical support, and addressing client inquiries or issues.
  • Contribute to special projects aimed at improving internal processes, enhancing service delivery, or supporting strategic initiatives within the Customer Success Team.

SKILLS REQUIRED

  • Approximately 2-3 years of proven experience in media editing (video and audio), content redaction, or a related field with impeccable attention to detail, delivering high quality outputs.
  • Understanding of confidentiality and data privacy requirements, especially within the public sector.
  • Excellent communication skills and ability to interact effectively with both technical and non-technical stakeholders.
  • Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Experience in customer success, training, or support roles is a plus.
  • Experience with AI-based platforms or AI models is a plus.

BONUS POINTS IF

  • Experience in eDiscovery, digital evidence management, compliance surveillance, media asset management, or content management
  • Bachelor's degree in a relevant field (Political Science, Criminal Justice, Legal AND/OR Multimedia, Computer Science, Information Technology) OR equivalent practical experience.
  • Technical acumen in B-to-B SaaS/PaaS, Cloud, and Enterprise Software
  • Knowledge of artificial intelligence workflows
  • Understanding of online software (SaaS) services and technology-based solutions.

WHAT WE OFFER

  • An incredible opportunity to impact AI for good and empower the human with AI solutions and services
  • A competitive compensation package
  • Participation in the Company's Equity Program
  • Remote first + Hybrid workplace
  • VERI Communities (Affinity Groups) & Belonging
  • Empowerment to build your career journey at Veritone
  • Flexible (Paid) Time Off
  • Benefits Program: medical, dental, vision, 401K matching, and more
  • Mental health awareness and support

OUR CULTURE

  • Loves learning & continuous growth; stays current on marketing trends
  • Can juggle multiple projects, priorities, and deadlines with a positive attitude
  • Comfortable in a fast-paced, small company environment
  • Collaborative and always contributing value
  • Driven to win as a team
  • Remote first workplace
  • Check us out

Veritone is a leading provider of artificial intelligence (AI) technology and solutions. The company's proprietary operating system, aiWARE, orchestrates an expanding ecosystem of machine learning models to transform audio, video and other data sources into actionable intelligence. We love to continuously grow while staying ahead of trends and creating structure in an unstructured world.

If you've made it this far and align with our goals, we look forward to reviewing your qualifications

DISCLOSURE

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

(Colorado & California Only*): Annual salary range of $60,000.00 to $80, This base pay is for illustrative purposes only and will be determined based on skills and experience comparable to the job requirements. This position may be eligible for additional compensation and benefits including but not limited to: incentive compensation; health benefits; retirement benefits; life insurance; paid time off; parental leave and benefits; and other employee perks and benefits.

*Note: Disclosure as required by sb of the minimum salary compensation for this role when being hired in California & Colorado.

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