Support and Service Coordinator

3 weeks ago

Milwaukee, Wisconsin, United States Wisconsin Community Services Full time

Job Responsibilities:

Position Summary: The CLTS Waiver Program is one of Wisconsin's Home and Community Based Services (HCBS) Medicaid Waiver programs, federally authorized under 1915(c) of the Social Security Act. HCBS waiver programs provide Medicaid funding that may be used to fund allowable support and services that promote individuals in the waiver access and inclusion in their home and community. Eligible participants include youth between the ages of 0-22 with developmental, severe emotional, and/or physical needs, who are also functionally and financially eligible for Medicaid.

The Support and Service Coordinator (SSC) coordinates and facilitates access to all services and support, both formal and informal, which are needed by the child and family to meet their identified needs. Support and service coordination assists a child or youth and his or her family to achieve an inclusive, interdependent, and self-empowered life. The child's or youth's SSC uses their knowledge of available programs, resources, and services to create an individualized service plan that best supports the child and family in pursuit of their desired outcomes. This includes connecting families to support throughout the community and promotes family members' self-determination and involvement in all facets of community life. A primary responsibility of the SSC is promoting the child's health, safety, and welfare in their home and community.

Essential Functions:

  • Coordinates and facilitates services with the child and family to meet the developmental, emotional, and physical needs of the enrolled youth in CLTS.
  • Provide family centered, trauma informed, strength based, culturally intelligent services through monthly collateral contact, direct contact with the family a minimum of every three months, face-to-face contact at least every six months (with the child or youth), and at least one of the face-to-face contacts is required annually to take place at the child and family's place of residence.
  • Provide services in the community focused on promoting inclusion and access in the community and youth's home.
  • Assisting to establish and maintain all aspects of program functional and financial eligibility.
  • Assessing and periodically reassessing the child's or youth's health, safety, and functional capacity.
  • Identifying vulnerable and high-risk children and ensuring heightened care coordination, collaborating with other agencies when applicable.
  • Providing crisis and critical incident intervention and resolution.
  • Mandated reporter responsibilities include making reports of mental health, safety, or well-being of a child or youth to the Wisconsin Department of Health Services.
  • Develop and execute family centered service plans to meet the individualized needs of the youth and family.
  • Authorizing support and services provided through the CLTS Program.
  • Managing the coordination of benefits for the supports and services in the service plan to ensure high quality services/
  • Provide advocacy and resources to the child or youth and their family and/or advocates to independently obtain access to services and support, regardless of funding source.
  • Provide transitional support for the CLTS Program enrollment and disenrollment.
  • Complete all required training including CLTS specific training and shadowing, functional screen training, and mandated reporter training.
  • Compiling and maintaining required documentation. Completes all paperwork in a strength based and youth/family centered manner.
  • Follow all SSC policies and procedures outlined by Milwaukee County Children Youth and Family Services.

Other Duties and Responsibilities:

  • Attend required training and participate in staffing, weekly/monthly meetings, and consultations, as needed.
  • Assist with child and family coverage for co-workers as needed or directed.
  • Other job-related duties may be necessary to carry out the responsibilities of the position.

Job Qualifications:

Knowledge, Skills and Abilities:

Working knowledge of youth and young adults experiencing disability needs; patience and understanding of traumatic life situations; the ability to interact with escalating youth and/or parents in a calm and professional manner; ability to follow oral and written instructions; ability to respond appropriately in crisis situations; proficient with Microsoft Word and Excel; perform basic computer functions; uses time efficiently and effectively; ability to multi-task; sensitivity towards cultural, ethnic and disability needs.

Minimal Qualifications:

  • Must possess a bachelor's degree in a health or human services-related field and one year of experience working with individuals with disabilities.
  • Complete all mandatory CLTS training and shadowing.
  • Working knowledge of computer applications preferred (Windows and Microsoft Word).
  • Ability to provide strength based, family centered, trauma informed, and culturally sensitive services to children and families with disability, emotional, physical, and life needs.
  • Knowledge and skills to work with children, young adults and families.
  • Valid driver's license, automobile, and insurance sufficient to meet agency requirements.
  • Meet all the employee requirements including references, criminal background check, and driver's license check.

Other Job Information (if applicable):

Work Relationship and Scope:

Reports directly to the CLTS Supervisor. Has contact with a wide variety of individuals including youth and family members, other program staff, including collateral contacts, formal and informal family supports, funders, Milwaukee County Department of Health and Human Services Children youth and Family Services Division, Milwaukee Public Schools (MPS) staff and administrators, staff of youth disability serving agencies and the general public.

Personal Attributes:

Follow agency and Code of Conduct and adhere to established policies and procedures of the CLTS Program under the direction of Milwaukee County Children Youth and Family Services Division. Professional and respectful relationships with program staff, other WCS staff, youth/families, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability needs; demonstrate commitment to agency values and mission.

Working Conditions:

Work is performed primarily in a busy office environment serving children, young adults and families. Some of the work is done stationary at desk using a computer; requires outreach in the community and families' homes; much of the outreach is done throughout Milwaukee County neighborhoods and several hours per day may be spent driving; hours average 40 per week; flexible work schedule include some hours outside the normal work schedule on evenings and weekends.

Physical Demands:

Duties require possible activity while monitoring or interacting with youth in the program. Staff may be required to use physical intervention in extreme situations. Driving required.



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