Customer Service Representative

4 weeks ago

Milwaukee, Wisconsin, United States Great American Bagel Full time
With a career at HMSHost, you really benefit We Offer Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
*401(k) retirement plan with company match or Pension
*Company paid life insurance
*Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus
*Benefits may vary by position so ask your recruiter for details.Summary

The Customer Service Representative is responsible for providing customer assistance in stores by
completing sales transactions, completing returns, and processing voids for associates; administering the
Mystery Shop program and training programs; ensuring consistent application of all company and local
customer service policies; and providing training; performs all other responsibilities as directed by the
business or as assigned by management. This is a non-exempt position and typically reports to the Store
Manager / Assistant Store Manager.

Essential Functions Provides customer support and handling customer inquiries
 Works directly in the unit with associates to ensure service/training compliance standards are met
Coordinates all training of hourly staff in customer service program as well as provides hands-on
training of MIT, Brand, and OJT within the branch
Provides feedback to managers regarding continued development of associates
Acts as mentor to transition associate from time of hire to completion of retail training process
Administers service excellence training in units
Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily
and period basis
#### Minimum Qualifications, Knowledge, Skills, and Work Environment
Requires a High School diploma or general education development (GED) diploma
Customer service and/or training experience preferred
Requires the ability to speak, read and comprehend instructions, short correspondence and
policy documents
Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and
outgoing manner
Minimum Qualifications, Knowledge, Skills, and Work Environment Requires a High School diploma or general education development (GED) diploma
Customer service and/or training experience preferred
Requires the ability to speak, read and comprehend instructions, short correspondence and
policy documents
Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and
outgoing manner
Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW) Source: HMSHost

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