Account Manager, Premium Service

3 weeks ago


Santa Monica, California, United States teamworkonline Full time
Angel City is building a world-class organization to support its ambitions to redefine sports and entertainment.

We aspire to be a global brand to have the most significant impact, drive the largest awareness, and deliver returns from our soccer club and beyond. We lead with purpose and passion, building a new type of company and a new type of club.

We do this together - we are stronger together, have more impact together, and have more fun together

Angel City is looking for an Account Manager, Premium Service, to support the growth of Angel City FC's fan base and ticketing department. Providing thoughtful, strategic servicing to our Season Ticket Members and fans is paramount to Angel City's success. This role will report to the Manager of Premium Service.

Responsibilities:
  • Achieve individual and team revenue targets as set forth by Angel City leadership, including renewal, upsell, and referrals
  • Build relationships and provide best-in-class service to your book of Premium Season Ticket Members
  • Drive a solutions-oriented culture by implementing positive leadership behavior
  • Proactively engage the enthusiastic base of Premium Season Ticket Members; oversee new customer onboarding and education
  • Execute Season Ticket Member touchpoint campaigns and benefits programs
  • Generate new and add-on sales through your book of Premium Season Ticket Members and the connections you build with the community
  • Create exceptional, memorable experiences for Season Ticket Members through game-day opportunities and events
  • Host client meetings and potential client presentations on a regular basis; attend team, community, and other events for the purpose of maximizing client relationships
  • Develop and enhance relationships with key stakeholders, actively manage their expectations, and monitor satisfaction levels
  • Perform game day responsibilities, including entertaining clients and prospects, as well as working ticket booths and tables

Requirements:
A minimum of three years working in ticketing and service, preferably within professional sports, luxury, or hospitality
  • Experience managing daily, monthly, and annual expectations
  • Ability to work non-traditional hours, including weekends and holidays
  • Proven track record of high-level, quantitative service success
  • Strong communication skills, including written, verbal, and interpersonal
  • Knowledge of Microsoft Office applications
  • Personable, proactive, creative, and innovative team player who believes in the mission and values of Angel City and the NWSL
  • Excellent interpersonal and communication skills
  • Ability to anticipate, respond to, and resolve all complaints, requests, and inquiries from assigned account base in a timely and professional manner
  • Ideal to have knowledge and proficiency in Archtics, Salesforce, and Tableau

ACFC Perks & Benefits
  • Fully funded comprehensive medical, dental, and vision coverage
  • 401K plan
  • Flexible PTO policy
  • Paid Parental Leave
  • Cell Phone reimbursement
  • Dog-Friendly HQ in Santa Monica
  • Complimentary tickets to home games
  • Bi-annual performance reviews

CompensationIn addition to the benefits above, this role has a pay of $66,560 plus commission.

  • Accounting Manager

    4 weeks ago


    Santa Monica, California, United States World Surf League Full time

    The Accounting Manager serves as a key member of the Finance Team assisting the growing department and reporting into the Controller, Director of Accounting. This role will have a focus in Regional Reporting and will act as the liaison with all Regional offices to ensure proper subsidiary reporting. This role will also have a focus in Revenue Accounting and...


  • Santa Monica, California, United States Wells Group of New York Full time

    This role is the equivalent level to a Controller at a small company. Depending on your experience, this role could be titled "Accounting Manager, Controller Practice", "Sr Accounting Manager, Controller Practice" or "Director, Controller Practice" ABOUT THE COMPANY:We are seeking a Controller with 7-10 years of experience to join our team. Wells Group of...


  • Santa Monica, California, United States MediaLab Full time

    MediaLab is a media & technology company focused on acquiring and growing properties and global brands. The organization is a unique combination of private equity, holding company and operating entity. We continue to expand and are proud of the prominent market position of our brands. Come join an exceptionally talented team of engineers, designers, product...


  • Santa Monica, California, United States Tixr Full time

    TIXR is a leading ticketing technology company and exclusive partner with some of the largest Live and Virtual Events, festivals and venues, monetizing through event ticketing, merchandise, food & beverage, and hotel hospitality for passionate fans around the world. About The Position:As a Product Manager you will be part of a growing team that is building...

  • Channel Manager

    4 weeks ago


    Santa Monica, California, United States Poppin Full time

    Responsibilities Develop and nurture relationships at all levels within A&D accounts including Principals Business Development Studio Heads Design Directors Designers Project Managers and Resource Librarians Become part of the A&D community through educational library updates lunch & learns showroom presentations relationship building lunches dinners and...

  • Clinic Manager

    3 weeks ago


    Santa Monica, California, United States UCLA Health Full time

    In this role, you will oversee the business and patient care functions of the assigned UCLA Health Community Clinics. Supervise the medical front and back office staff and coordinate clinical services. Provide daily administrative and operational oversight and physical space management.Salary range: $31.03/hr - $65.90/hrQualificationsRequired: Demonstrated...

  • Bar Manager

    4 weeks ago


    Santa Monica, California, United States The Georgian Hotel Full time

    Job SummaryThe Bar Manager is responsible for managing the bar operations including the Sunset Bar and Georgian Room restaurant. This person should have experience curating elevated bar programs. This includes creating cocktail recipes and training the bar team on production of drinks. Prepares and serves alcoholic or non-alcoholic beverages to customers or...


  • Santa Monica, California, United States Lionsgate Full time

    Summary of PositionLionsgate is seeking an experienced Employee Relations Specialist to temporarily support the Company's Human Resources and Legal Departments.ResponsibilitiesConduct prompt, thorough, and fair workplace investigations into claims of Harassment, Discrimination, Retaliation, and other topics as assigned Manage investigations from start to...

  • Catering Manager

    3 weeks ago


    Santa Monica, California, United States Hilton Santa Monica Full time

    Exciting opportunity for an energetic catering sales professional in the Santa Monica market who can appreciate representing an upscale, luxurious hotel. Hilton Santa Monica Hotel & Suites is searching for an experienced & dynamic Catering Manager, to represent the hotel. Must have a proven track record that demonstrates passion & ability to drive the...


  • Santa Monica, California, United States Le Merigot Santa Monica Full time

    ESSENTIAL JOB FUNCTIONS:Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation.Clearly describe, assign and...

  • Banquet Bartender

    3 weeks ago


    Santa Monica, California, United States Le Merigot Santa Monica Full time

    JOB OVERVIEW:Set up, tend and breakdown banquet bars according to standard policies and procedures in a safe, efficient manner.REPORTS TO: Food & Beverage ManagerESSENTIAL JOB FUNCTIONS:1. Check Banquet Event Orders to determine function, number of guests and type of bar (house, premium, cash, open, etc.)2. Set up portable bar in function area according to...

  • Account Manager II

    3 days ago


    Santa Ana, California, United States ATR International Full time

    Job Description:We are seeking a Account Manager II / Paid Search Specialist for a very important client.looking for a results-driven individual who will oversee the Paid search accounts managed by our agency partners The Paid Search Specialist is a hands-on SEM expert that will be responsible for analyzing data and developing strategic optimizations and...

  • Registered Nurse

    3 weeks ago


    Santa Monica, California, United States Santa Monica Convalescent Center Full time

    Santa Monica Convalescent Center - Registered Nurse Supervisor (RN)Santa Monica Convalescent Center is looking for a dynamic Registered Nurse Supervisor to assist our clinical team and provide our residents with an exceptional care experience. Under the direction and supervision of the Director of Nursing, the Registered Nurse (RN) Supervisor is responsible...

  • Front Desk Agent

    3 weeks ago


    Santa Monica, California, United States Le Merigot Santa Monica Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...


  • Santa Monica, California, United States UCLA Health Full time

    The ACCP is a professional caregiver who assumes responsibility and accountability for a group of patients for a designated time frame and provides care to these patients. Performs basic patient care skills with emphasis on airway management, follows infection control practices, positions, transfers and transports patients, assists in applying specialized...


  • Santa Monica, California, United States UCLA Health Full time

    The ACCP is a professional caregiver who assumes responsibility and accountability for a group of patients for a designated time frame and provides care to these patients. Performs basic patient care skills with emphasis on airway management, follows infection control practices, positions, transfers and transports patients, assists in applying specialized...


  • Santa Monica, California, United States UCLA Health Full time

    The staff RN is a professional caregiver who assumes responsibility and accountability for a group of patients for a designated time frame and provides care to these patients via the nursing process and other input from healthcare team members. Under direct supervision of the Unit Director and Assistant OR Managers, the primary responsibilities of the...


  • Santa Monica, California, United States Blend360 Full time

    Company DescriptionBlend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to...


  • Santa Monica, California, United States UCLA Health Full time

    The Clinical Care Partner is a professional caregiver who assumes responsibility and accountability under the direct supervision of the Registered Nurse, and supports the Pain Management Team by maintaining inventory to include chart supplies, patient educational supplies, and daily unit supplies. Performs basic patient care skills, follows infection control...


  • Santa Monica, California, United States Innovative Artists Full time

    Our Santa Monica office is seeking a sharp and ambitious Admin Assistant who possesses a strong desire to grow with a reputable and prestigious team. Ideal candidates should possess superior organizational and communication skills, be detail-oriented, resourceful, proficient mathematical skills, have the ability to multi-task and shift priorities in response...