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Imaging Intake Coordinator

4 weeks ago

Orlando, Florida, United States AdventHealth Full time

Imaging Intake Coordinator

Location: AdventHealth Orlando-601 East Rollins Street Orlando, 32803

All the benefits and perks you need for you and your family:

  • Benefits from Day One
  • Paid Days Off from Day One
  • Student Loan Repayment Program
  • Career Development
  • Whole Person Wellbeing Resources
  • Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time

Shift : Monday-Friday (7:30am-4:00pm)

The role you'll contribute:

The Specialized Imaging Intake Coordinator is a physician liaison between the physicians' offices / Patients and the Imaging team. They are responsible for maintaining positive relationships with the offices and makes sure that any concerns or needs they may have are met to the best of their ability. By meeting the needs of the offices and escalating any operational issues that need to be fixed the Intake Coordinator is growing the imaging referral base. The Coordinator is responsible for managing the scheduling of procedures such as, MRI / CT General Anesthesia for Pediatrics and Adults, MRI / CT Sedation, all pre-surgical stealth exams, Gamma Knife, UFE's, Cardiac CT Angio all biopsies and Angio procedures, and any radiologist consults. The Coordinator is responsible for ensuring timely follow up with the Physicians and Patients regarding their scheduled appointment and keeps both informed of scheduling issues as they arise. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

Demonstrates, through behavior, Advent Health's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

· Physician Liaison: Keeps a close working relationship with all referring physicians' offices and ensures that their needs are met in order to keep and obtain new business. Makes sure to inform physicians of any conflicts in scheduling their patients or additional availability to get their patients in sooner. Works with offices on any process issues and escalates any operational issues to management as soon as possible.

· Intake Team Management : Provides leadership over the team responsible for ensuring accurate and complete scheduling, verification of benefits, pre-authorization, and pre-certification of imaging exams. Trained and capable of completing all team duties where needed. Serves as the supervisor of other intake team members and provides guidance on training and performance issues. Serves as the knowledge leader for imaging specific terminology and process.

· Specialized Scheduling : Manages the scheduling of all specialized procedures done at the Orlando campus. This includes, but is not limited to, MRI / CT general anesthesia (GA not scheduled by cc 9338), MRI / CT IV sedations, all pre-surgical stealth exams, Gamma Knife, UFE's, Cardiac CT Angiography, Interventional Radiology consults and UFE's. Assesses the need for general anesthesia for adult and pediatric MRI patients. Follows up with all patients prior to their procedure in a timely manner and ensures they are prepped for their appointment.

· Scheduling as needed: Serves as a back-up to the Intake team as a seasoned scheduler providing scheduling service during peak volume times. Creates patient accounts, schedules appointments and pre-registers patients striving to gather and validate all required information on a single phone call.

· Skills: Maintains skill level and knowledge of imaging trends by reading, attending training sessions and completing study materials provided by Advent Health and disseminates information to the Intake team.

· Customer Service: Delivers excellent customer service fulfilling the Advent Health Mission of extending the healing ministry of Christ. Pleasant tone of voice, friendly and helpful attitude, keeps conversation focused on customer. Manages calls and issues promptly and efficiently. Serves as the final intake supervisor to resolve issues escalated from other team members. Identifies opportunities for improvement and expansion of new physician relationships.

· Performs other duties as assigned or directed to ensure the smoother operation of the department.

Qualifications

The expertise and experiences you'll need to succeed :

KNOWLEDGE AND SKILLS REQUIRED :

· Outstanding oral and written communication skills

· Advanced computer skills (MS Windows / MS Office, etc.)

· Understanding of health insurance authorization processes

· Familiarity with radiologic procedures, terminology & modality requirements

KNOWLEDGE AND SKILLS PREFERRED:

· Scheduling experience

· Healthcare financial services experience

EDUCATION AND EXPERIENCE REQUIRED:

· N/A

EDUCATION AND EXPERIENCE PREFERRED:

· College education in healthcare or business-related field

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

· N/A

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

· N/A

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Administrative

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Req ID:

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.


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