records technician

2 weeks ago

Orlando, Florida, United States State of Florida Full time

Requisition No:

Agency:
Children and Families

Working Title:

RECORDS TECHNICIAN

Pay Plan:
Career Service

Position Number:
Salary: 32,760

Posting Closing Date: 05/22/2024

Total Compensation Estimator Tool

INTERNAL APPLICANTS ONLY
ANTICIPATED VACANCY

CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY

Duties and Responsibilities - The incumbent assigned to this position is responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline. Additionally, the incumbent follows up with the appropriate supervisory personnel to ensure they are aware of the pending investigation and staff assignment. This enables the supervisor to ensure the Child Safety Risk Assessment is completed within the prescribed timeframes. Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN). Review appropriate databases for the previous or open investigations and child family involvement with other family safety programs. Provides clerical support for a multi-function Family Safety Unit. This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgement.

Prepares intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline. Case is then assigned in Florida Safe Families Network (FSFN) and CPI is notified. This same procedure is followed for any Out-of-town Inquiry Request that is received.

Process closed case files, answer phones, provide coverage to process Intake report, receptionist coverage, process closure letters, conduct diligent searches, archives case files and other support staff related duties

Knowledge, skills and abilities, including utilization of equipment, required for the position - Knowledge of the principles and techniques of effective communication. Knowledge of the methods for organizing and presenting data. Ability to conduct meetings and to make presentations. Ability to collect, record and analyze data relating to records or operational procedures. Ability to utilize problem-solving techniques. Ability to prepare reports. Ability to make decisions in a timely manner. Ability to understand and apply applicable rules, regulations, policies and procedures. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others. Other job-related requirements for this position.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

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