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Data Entry Specialist

4 months ago

Miami, Florida, United States FBMC Benefits Management Full time

Are you a friendly, customer-focused professional with a passion for service? If you enjoy working with people making a difference, this position is for you At FBMC, we provide best in class service and empower our teams to be solutions oriented, proactive, enthusiastic and embrace our values of being honest, respectful, accountable, inclusive, and responsive. If this sounds like the opportunity that you've been looking for, apply today.

Our Story

FBMC Benefits Management Inc. is a privately held, employee-owned company that provides comprehensive employee benefits management and consulting. Our mission is to Protect our clients by designing and delivering Innovative employee benefits with provable Quality resultsFor more than 40 years, we have sought to develop an understanding of our clients' and their workforce's needs and provide products that are not only high quality but easy to use and understand. We embrace giving back to our clients and their communities, which is why we donate 1% of our revenue for the year to charitable organizations such as community-based food banks, the American Cancer Society, March of Dimes, Ronald McDonald House, and ElderCare Services.

Candidate must have excellent people skills and be able to work in a customer focused environment. If you enjoy providing high level customer service and helping others, this position is for YOU

Position Summary: The Data Entry Specialist is responsible for the accurate management of Client data in various technical systems involving data entry into appropriate systems in accordance with Client and Company processes and standards.

Essential Job Duties and Responsibilities:

  • Accurately performs data entry and document management within client, carrier, other business associate, or internal technology platforms.
  • Receives incoming calls, emails and written communication from internal teams, participants, clients, carriers, or other business associates.
  • Track and report on functions that are involved with client performance standard and guarantee reporting requirements. Report data to Field Office Manager, Benefit Advocate, or Account Manager in accordance with client deliverable timelines.
  • Uses interpersonal and communication skills to collaborate with internal teams, carriers, and other business associates, as well as client representatives, and members.
  • Writes technical correspondence and develops detailed reports and surveys for internal and external distribution or mailing, collects responses, and provides data appropriate internal team, or other approved entities.

This Job Description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by the Manager.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong numerical and data entry skills, with focus on attention to detail.
  • Demonstrated customer service skills with the ability to effectively listen in order to communicate both verbally and in writing in a clear and concise manner.
  • Experience in working in a fast-paced environment and handling pressure situations with professionalism and tack.
  • Demonstrated critical thinking skills, including attention to detail, analyzing, applying reasonable judgement, and decisiveness.
  • Excellent organization skills -ability to prioritize work, manage multiple projects, follow-through, and meet deadlines without the need for direct supervision.
  • Excellent interpersonal skills to work independently and collaboratively with team members and others of varying backgrounds and skill levels.
  • Must exhibit a positive attitude and be an example of leadership to others in the area of problem-solving, teamwork, interpersonal relationships, and commitment to FBMC's mission, vision, and values.

Minimum Educational and Experience Requirements:

  • Highschool Diploma/GED
  • Proficiency in Microsoft Office Suite products, web based and Customer Relationship Management (CRM) applications and ability to learn new technology platforms quickly.
  • Must obtain valid State Life/Health license within 6 months of hire.
  • Some client accounts require ability to speak or write in other languages.

ARE YOU READY TO JOIN OUR TEAM? APPLY TODAY

FBMC Benefits Management Inc. is an Equal Opportunity Employer. It is the policy of FBMC Benefits Management to comply with all laws regarding employment. We believe that all persons are entitled to equal employment opportunity regardless of race, color, religion, sex, national origin, age, disability, marital status, genetics, veteran status, or sexual orientation. In compliance with the provisions of all federal and state civil rights laws, every effort will be made to employ and promote the most qualified individuals without regard to the above factors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.