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Merch Operations Specialist

2 months ago

Grapevine, Texas, United States GameStop Full time

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world

GameStop (GME) is seeking a Merchandising Operations Specialist to join our team. In this role you will execute strategies that support a best-in-class shopping experience for GameStop customers. The ideal candidate for this role will have a customer-first attitude, work well in a fast-paced team setting, have ability to work with data, and works well independently.

This position is based in Grapevine, TX.

Responsibilities:

Vendor Management

  • Vendor Onboarding with PIM
  • Assisting Vendor Care team when needed in setting up PIM users.
  • Communicating to vendors with PIM changes that effect item creation
  • Collaborating with vendors for additional data points when needed
  • Ensure Vendor set up flow is maintained and communicate with Accounting/Merchants for initialization before engaging sku ingestion


Product Information Management (PIM) administration

  • Maintain PIM procedures and generate error reporting for clean up
  • Review and update best practices and documentation to reflect current standards
  • Set up List of Values (LOVs) with accuracy to detail following SOP
  • Work multiple teams to determine best practices
  • Work with Data Models for attribute local, type and communicate edits with IT partners for version control

Catalog Management

  • Updating procedures with SKU changes to better identify product lifecycle flow.
  • Utilizing defect reporting to work with merchant team and bulk update data points for products
  • Execute identified changes and improvements to both the internal product catalog and the product content that appears on site and stores
  • Update operational catalog attributes including weight, dimensions, lithium batteries, etc.

E-commerce Catalog Support

  • Update/maintain GTIN/UPC as identified to ensure best use of marketing $ spend for Google Feeds
  • Support site merchandising quality assurance, confirming accuracy of product placements on site, and including promotional and seasonal product pricing.
  • Flipping product SKUs to an active onsite experience once inventory is received
  • Flipping product SKUs to an inactive onsite experience once last available (for discontinued products) inventory is sold

Basic Qualifications:

  • 1-3 years' experience working with customers, clients, and or vendors
  • Strong written and verbal communication skills
  • Moderate-to-strong MS Office skills (Outlook, Word, Excel)
  • Data entry skills, with the flexibility to work across multiple systems daily
  • A relentless focus on quality and meticulous attention to detail
  • Effective time management
  • Ability to follow process flows and suggest improvements
  • Familiarity with product catalog software and relational databases


Preferred Qualifications:

  • High School diploma or GED required
  • Experience in Retail, eCommerce, Customer Service, or Operations support
  • Basic-to-intermediate SQL skills