Stockroom Operations Specialist
2 weeks ago
Position Summary
We are seeking a committed Stockroom Operations Specialist to become a vital part of our team, ensuring the efficient functioning of our retail environment. In this role, your primary duties will encompass mentoring stockroom personnel, efficiently managing shipping orders, restocking merchandise, and upholding a tidy and systematic stockroom.
- Offer guidance and training for stockroom staff as required
- Execute shipping and receiving tasks in alignment with company standards for time and efficiency
- Restock products as necessary
- Handle freight and tag merchandise appropriately
- Maintain an orderly and clean stockroom to facilitate safe and effective merchandise processing from stockroom to sales floor
- Manage product pricing and markdowns
- Provide customer checkout assistance as needed
- Process fulfillment transactions swiftly and accurately to enhance customer satisfaction
- Share insights on products, promotions, and loyalty initiatives
- Support Sales Associates during their onboarding and training
- Assist with product launches and modifications in accordance with company procedures
- Aid customers on the sales floor in locating products and/or online orders as required
- Uphold all aspects of the customer experience model
- Perform other essential tasks as directed by your supervisor
Qualifications and Requirements
- Education: High School Diploma or Equivalent
- Experience: 0 - 2 years of relevant experience, with a minimum of 6 months
- Availability: Must meet defined availability criteria, including evenings, weekends, and non-business hours
- Technology Proficiency: Comfortable using technology (iPad, registers)
Essential Skills and Attributes
- Exhibits strong customer service abilities
- Excellent verbal and written communication skills, particularly with customers, sales leadership, and team members
- Proven collaborative skills and ability to work effectively within a team
- Capable of multitasking and managing multiple customers and/or processes simultaneously
Compensation and Benefits
Join Express, Inc. and take advantage of a variety of benefits designed to support your health and financial well-being. Our full-time associates enjoy medical, dental, and vision coverage, a 401(k) plan with company matching, merchandise discounts, and paid time off. Additionally, parental leave options are available for parents.
Part-time associates qualify for paid sick leave, public health emergency leave, and can participate in the 401(k) plan with company matching. They also benefit from an Express merchandise discount, a Learn & Earn incentive program, and the option to select voluntary benefits through YouDecide.
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