Sr. Territory Account Specialist
1 month ago
~ Promuovi una crescita competitiva delle vendite
~ Identifica e assegna priorità ai clienti ad alto potenziale attraverso l'analisi dei dati (operatori sanitari e parti interessate) che influenzano le decisioni sulle prescrizioni
~ Promuovi le performance di vendita attraverso l'orchestrazione sapiente di esperienze positive per i clienti
~ Coinvolgi e costruisci relazioni.
~ Partecipa a conversazioni basate sul valore (di persona e virtualmente) per comprendere le sfide critiche dei clienti, i fattori decisionali, i punti deboli e le opportunità
~ Personalizza e orchestra i percorsi di coinvolgimento dei clienti per gli operatori sanitari target riflettendo le preferenze dei clienti, sfruttando i contenuti disponibili e più canali di coinvolgimento
~ Costruire il coinvolgimento lavorando in partnership con gli operatori sanitari per sviluppare una collaborazione duratura nel tempo per Novartis
~ Offri esperienze memorabili e incentrate sul cliente al di là della differenziazione clinica, ascoltando le sue esigenze e comprendendo il suo ambiente sanitario
~ Stabilire relazioni di lavoro efficaci con opinion leader e top influencer medici (a livello territoriale) e sfidare i comportamenti attuali al fine di migliorare il percorso del paziente (paziente giusto, momento giusto)
~ Sviluppa informazioni approfondite e comprensione dei clienti
~ Raccogli informazioni sull'attività del cliente per scoprire ciò che è importante per lui
~ Segui il feedback dei clienti e traduci le risposte in azioni che creano valore aggiunto e superano le aspettative
~ Sfrutta le fonti di dati disponibili per creare, assegnare dinamicamente le priorità e modificare i piani di interazione con il territorio, l'account e i clienti pertinenti
~ Condividi le informazioni sui clienti con gli stakeholder interni rilevanti su base continuativa per supportare lo sviluppo di contenuti, campagne e piani di interazione relativi ai prodotti e alle indicazioni
~ Offri valore a clienti e pazienti
~ Collabora in modo conforme con i team interfunzionali per progettare e implementare soluzioni che rispondano alle esigenze insoddisfatte di clienti e pazienti
~ Agire come partner di fiducia per il cliente allo scopo di aiutarlo a gestire la propria attività; ascoltare per imparare; sforzarsi di approfondire la relazione in modo conforme ed etico; creare soluzioni a valore aggiunto.
~ Agisci con integrità e onestà trattando clienti e colleghi in modo trasparente e rispettoso con un chiaro intento. Quando affronti dilemmi etici, fai la cosa giusta e parla quando le cose non sembrano giuste. Vivere secondo il Codice Etico e i Valori e i Comportamenti di Novartis.
Key Performance Indicators
~Da compilare a livello locale, sulla base delle linee guida che seguiranno dai risultati dellIMI Field Engagement Performance Management Council.
Work Experience
~NA
Skills
~Abilità di vendita
~Approfondimenti sui clienti
~Abilità comunicative
~Influenzare le competenze
~Gestione dei conflitti
~Capacità di negoziazione
~Competenze tecniche
~Gestione dell'account
~Coordinamento interfunzionale
~Settore Sanitario
~Eccellenza Commerciale
~Etica
~Conformità
Language
Inglese
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