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Sr. IT Support Specialist

4 months ago

St Louis, Missouri, United States Innova Solutions Full time

Sr. IT Support Specialist -- IT Mergers & Acquisitions

Innova Solutions is seeking an IT Mergers & Acquisitions Senior Support Specialist :

  • This is a direct hire, home based role with travel
  • Travel exception is up to 25% for cutover moves and remodels (6-8 weekends/year will be required)
  • Ideal candidates will have client facing IT field support experience
  • Target compensation is $80-100K year

This role will be responsible for working in support of and on the IT infrastructure side of Mergers and Acquisitions (M&A's) of Engineering and Design firms into enterprise from start to finish. This role will contribute, support, and, in cases, lead M&A efforts and projects. This will involve direct user support through the migration process, data migrations, configuration, and installation of new physical equipment, and ultimately includes decommissioning of legacy equipment. All of this will be done in partnership with the enterprise IT and M&A Departments.

Some key duties and responsibilities include:

  • Identify and understand the IT topology of the acquisition, with the understanding that there will be an unknown multitude of new/old physical servers, networks, SANs and other IT equipment regularly seen during M&A's.
  • Ensure legacy data, email, Teams, systems, and any needed items are migrated over to the enterprise standard IT infrastructure and equipment so it can be supported for the long term
  • Directly assist users during the transition phase both in person and virtually. This may be done by providing guidance, planning, or executing plans in coordination with the enterprise IT and M&A departments
  • Assess and document how "legacy" IT infrastructure is used at an acquisition and how existing data will be migrated/archived onto modern cloud-first solutions already in place in Microsoft Azure
  • Perform data and email migration tasks from legacy to modern cloud-first solutions already in place or architected in Microsoft Azure using both 3rd party tools
  • Configure and install new IT infrastructure equipment onsite consisting of firewalls, switches, wireless access points, and servers and ensure IT standards are consistent across the organization
  • Physically set up and maintain IT server rooms across the organization by organizing cables, managing/monitoring UPS's, monitoring temperatures, securing, and ensuring IT standards are consistent across the organization in these rooms
  • Develop a decommission plan and schedule to eliminate all legacy IT equipment regularly seen during M&A's
  • Handle various office consolidations, moves, and remodels as above
  • Field incoming help requests from end users via Teams, telephone, and work orders
  • Act as a team lead for junior support staff
  • Act as 2nd and/or 3rd level support for advanced technical issues, including but not limited to the support of Autodesk, Bentley, and other engineering specific software products
  • Position requires 25% Travel with some travel over weekends, (when acquisitions are cut over to the enterprise network.)

Key skills and abilities needed for the position are:

  • Exceptional communication skills for communicating both up and down the organization. We directly work with all levels of staff and regularly communicate with leadership on all sides throughout the acquisition process.
  • Ability to understand and follow a complex process. While no single step is complicated, there are a lot of steps on the IT side for an acquisition and the order and quality of work is critical. Expectations are that this will take time to fully understand, and that you'll help to improve the process once you get your feet under you.
  • Willingness to speak up quickly when you need help as it's key to getting up to speed quickly and understanding the larger picture.
  • Technical writing skills for accurate and details-oriented documentation of IT infrastructure, plans, and schedules.
  • Strong troubleshooting skills over a wide range of IT infrastructure.
  • Strongly independent but you will be fully backed by an excellent team.
  • Exceptional written communication skills and an understanding of the limits of written communication, (when to use which option and how to use them effectively.)
  • Exceptional interpersonal skills, with a focus on relationship-building, listening, and questioning skills.
  • Ability to respond to after-hours requests on a limited basis.

Education and experience requirements are:

  • Bachelor's degree in Computer Science or Information Systems or equivalent combination of education and experience required
  • 10+ years' experience with IT infrastructure cutovers or buildouts is required
  • Mergers and acquisition experience on the IT side is preferred

PAY RANGE AND BENEFITS:

Pay Range- $80-100K/year range Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Website: is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.