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Communications Associate

4 months ago

Detroit, Michigan, United States Henry Ford Health System Full time

GENERAL SUMMARY:

Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

· Provide HFHS directory and information service to internal and external customers.

· Process short and long-range paging. Perform minor pager system diagnostics.

· On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.

· Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.

· Provide after hour, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center Physicians.

· Provide after hour, weekend and holiday answering service for the Referring Physicians Office.

· Process U.S. Postal and HFHS Inter-departmental mail.

· Maintain computerized database for internal HFHS management mailing distributions.

· Perform other related duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

· High School Diploma or equivalent.

· One year of computer technology, data entry, and work processing skills. One year of college course work in Business is preferred.

Additional Information

  • Organization: Henry Ford Hospital - Detroit Main Campus
  • Department: Communication Services
  • Shift: Rotating
  • Union Code: Not Applicable Additional Details

    This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Ford Health has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.