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Branch Operations Manager
2 months ago
We are seeking a highly skilled and experienced Branch Operations Manager to join our Commercial Lines team in Atlanta. This role offers a hybrid work environment, with two days in the office each week.
Key Responsibilities:
- Supervise and mentor Account Managers (AMs) and Senior Account Managers (Sr AMs) in our Atlanta office.
- Ensure the smooth operation and efficiency of the branch.
- Implement and oversee operational policies and procedures.
- Monitor performance metrics and provide feedback to the team.
- Collaborate with senior management to develop and execute strategic plans.
- Foster a positive and productive work environment.
- Address client concerns and ensure high levels of customer satisfaction.
Requirements:
- Experience: Minimum of 5 years of commercial lines account management experience.
- Licensing: Active Property & Casualty (P&C) license.
- Supervisory Experience: At least 5 years of experience in a supervisory role, managing AMs and Sr AMs.
- Industry Background: Must have experience working in a brokerage environment; candidates with State Farm, Allstate, or similar exclusive experience need not apply.
- Leadership Skills: Strong leadership, mentoring, and team-building capabilities.
- Operational Expertise: In-depth knowledge of branch operations and best practices.
- Client Management: Proven ability to handle client issues and maintain high satisfaction levels.
Preferred Qualities:
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet deadlines.
- Strong problem-solving abilities.
- Strategic thinking and planning skills.