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HVAC Technical Services Branch Manager
2 months ago
As a leader in the realm of intelligent, healthy, and sustainable buildings, our goal is to transform building performance to benefit individuals, communities, and the environment.
Our teams are strategically positioned to cater to a diverse range of industries worldwide. You will have the chance to enhance your skills through impactful projects and educational opportunities. We are committed to offering our employees a holistic experience that prioritizes their physical, financial, and emotional wellbeing.- Paid time off including vacation, holidays, and sick leave
- Comprehensive benefits package featuring 401K, medical, dental, and vision coverage
- Opportunities for on-the-job and cross-training
- Commitment to safety through our Zero Harm initiative
This role entails full responsibility for the organization and management of the Technical Support Services function within the branch.
As a remote position, it requires travel up to 60% within designated areas.
Key Responsibilities:
- Provide expert technical assistance for York products to clients regarding installation, application, service challenges, and performance concerns, either via phone or in-person.
- Support branch staff with application and technical knowledge of existing, current, and new products.
- Comfortably conduct training sessions for HVAC contractors.
- Develop, compile, and/or facilitate technical, service, and product training for contractors.
- Assist branch personnel in identifying necessary parts inventory for new products or service letters.
- Resolve customer complaints by collaborating with dealers, consumers, and factory customer relations to achieve the best possible outcomes for all parties involved.
Qualifications:
- Bachelor's Degree in a relevant field or equivalent combination of education and experience.
- A minimum of two years of HVAC (residential & commercial) field experience as a successful service manager.
- Proficiency in a Windows operating environment, including email and Microsoft Office applications.
- Willingness to travel up to 60%.
Johnson Controls International plc is an equal opportunity employer and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. For more information about your equal opportunity and non-discrimination rights as a candidate, please visit the appropriate resources. If you are an individual with a disability and require accommodation during the application process, please seek assistance as needed.