Account Manager

1 month ago

San Francisco, California, United States InsideSources Full time

Insidesource DEI Statement

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to "unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

This role can be performed remotely from within the Pacific Time Zone.

Job Summary

Manage accounts and project teams in support of all project and daily work activities from scope development through task/project completion. With a highly consultative approach, deliver full client satisfaction throughout the entire order life cycle and build strong, sustainable customer relationships. This role includes a focus on leading Design Activities.

Essential Duties and Responsibilities:

  • Completes and / or leads all Design Activities. Eligible to request additional design support as needed.
  • Works closely and supports the Salesperson in client activities during the pursuit of new activities.
  • Meets with Salesperson and client early in the relationship development to establish team concept and establish credibility with client.
  • Collaborates with Salesperson on design strategy and design implementation pre-award.
  • Leads all Insidesource activities once customer commitment has been made.
  • Is the primary customer contact for order fulfillment and implementation after client gives Insidesource project commitment.
  • Responsible for total customer implementation and satisfaction.
  • Leads post-award Design process.
  • Leads quoting efforts through Sales Coordinator.
  • Directs, selects, and manages GP%.
  • Manages design requests and pricing.
  • Works closely with assigned Project Manager to ensure smooth project completion.
  • Manages installation quotes and process.
  • Manages any changes to order.
  • Leads all order fulfillment activities.
  • Fields future follow-up and day to day ongoing needs of client.
  • Keeps Sales Leader informed of activities and keeps eye out for future potential opportunities.
  • Works to grow the business and share of business Insidesource gets from each Account.
  • Maintains communication with Salesperson on all account activities.
  • Travel may be required.
  • Required participation in Sales Meetings, Staff Meetings and quarterly All-Hands Company Meetings.

Skills, Knowledge, Experience Required

  • Efficient in AutoCAD, PowerPoint, Excel
  • Excellent and effective at oral and written communication.
  • Strong critical thinking, organizational and administrative skills.
  • Adept at managing multiple projects simultaneously in a fast –paced work environment.
  • Demonstrated commitment to professionalism, integrity, and sound judgment in business transactions and to providing the highest level of customer satisfaction.
  • Strong understanding of the complexities and sophistication required to succeed in the furniture industry dealer environment.
  • In-depth knowledge of all aspects of contract furniture products and dealer activities with an emphasis on account management, design, project management and customer service
  • Understanding of construction project process.
  • Ability to read and understand architectural floor plans.
  • Ability to create work plans for projects and manage and drive execution to completion.
  • Fluid interpersonal skills to interact effectively with a wide range of customers, personnel, and departments.
  • Process-minded with an ability to see and integrate into the big picture to maximize both work quality and efficiency internally and externally.
  • Experience with Dealership business systems.
  • Furniture product specification knowledge.

Total Compensation Range: $ k

The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.

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