Field Service Engineer Bay Area
4 weeks ago
Job Description
Regional Overview and Travel Requirements:
Region covers but not limited to: Bay Area and surrounding territories
Travel: ~80% including overnights
Reports to: Regional Service Manager
Position Summary:
At Cutera, we know that a company's success starts with its employees. We also know that an individual's happiness depends on being in the right career opportunity with room to grow We are seeking a passionate, driven Field Service Engineer, to take outstanding care of our customers. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems, radiofrequency, and CO2 devices. The ideal candidate would have a strong electronics background and field experience. This exciting position interacts with sales, technical support, engineering, clinical, and marketing.
The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.
Duties and Responsibilities:
Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
Responsible for documenting all service activities in compliance with FDA requirements.
Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Manage call schedule to best serve customer needs.
Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
Use people and technical skills to make the customer interactions a positive, pleasant and memorable experience.
Work closely with Area Sales Manager and direct Manager to identify customers for upgrades, new purchases, contracts, and additional customer training.
Identify error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.
Ability to flash update software and firmware.
Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
Continually promote service contract revenue.
Timely submission of RMAs, closing calls, and expense reports necessary.
Other duties as assigned.
Qualifications:
Qualifications
Position Requirements:
Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.
Ability to travel long distances on short notice required.
Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.
Ability to cover occasional travel, lodging and incidental expenses on personal credit card. (Legitimate expenses reimbursed through expense report submission twice monthly.)
Must be able to lift 50 lbs.
Demonstrated commitment to quality and strong sense of teamwork.
Excellent communication skills.
Additional Information
Cutera expects to reasonably pay in the range listed below for this position based on the city and state listed in the job posting:
Annual base salary: $65K - $100K
The actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, education, and candidate residence if the position is remote or field-based. We reserve the option to pay above this range for exemplary experience or higher education.
All your information will be kept confidential according to EEO guidelines.
If you are ready to become part of our spectacular, growing, and FUN company, then apply today
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary, benefits, ESPP and stock options. Cutera is an Equal Employment Opportunity Employer.
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