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Process Excellence Manager

3 months ago

Smyrna, Tennessee, United States franke Full time
About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About the job

SUMMARY

The Process Excellence Manager is responsible for leading and executing process improvement initiatives across the organization. This role involves identifying inefficiencies, implementing best practices, and fostering a culture of continuous improvement to enhance operational performance and customer satisfaction. The manager will collaborate with cross-functional teams to streamline processes, reduce costs, and improve quality.

Your tasks

ESSENTIAL DUTIES AND RESPONSIBILITES

•Lead process improvement projects using methodologies such as Lean, Six Sigma, and Agile.

•Conduct thorough analyses of current processes to identify areas for improvement.

•Develop and implement strategies to optimize workflows and eliminate waste.

•Facilitate workshops and training sessions to promote a culture of continuous improvement.

•Collaborate with stakeholders to ensure alignment and support for process changes.

•Monitor and report on the progress of improvement initiatives, including key performance indicators (KPIs).

•Ensure compliance with industry standards and regulatory requirements.

•Evaluate, design, and audit organizational processes to identify and implement improvements.

•Utilize various process mapping and change methodologies, with a focus on Kaizen.

•Lead and coordinate cross-functional teams to ensure successful process changes.

•Manage projects effectively, ensuring timely delivery and achievement of goals.

•Collaborate with all organizational levels to drive process improvement initiatives.

•Apply change management principles to ensure smooth transitions and adoption of new processes.

•Contribute to organizational design efforts to align processes with business goals.

•Identify deliverable service levels and key success factors (KPI) for the process.

•Identify the need for a new process of improvement.

•Organize and conduct workshops

Requirements

NOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Customer Service — Knowledge of principles and processes for providing customer service. This

includes customer needs assessment, meeting quality standards for services, and evaluation of

customer satisfaction.

•Computers – Knowledge of computer hardware and software, including applications and programming.

•Design – Knowledge of design techniques, tools, and principals involved in productions of technical

plans, blueprints, drawings, and models

•Language Skills: Intermediate Skills - Ability to read and interpret documents such as safety rules,

operating and maintenance instructions, and procedure manuals. Ability to write routine reports and

correspondence. Ability to speak effectively before groups of customers or employees of organization.

•Mathematical Skills: Basic Skills - Ability to add, subtract, multiply, and divide in all units of measure,

using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and

to draw and interpret bar graphs.

•Reasoning Ability: Intermediate Skills: Ability to apply common sense understanding to carry out

instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several

concrete variables in standardized situations.

•Computer Skills: Microsoft Word, Microsoft Excel, order processing systems, project management

•related systems.

•Other Knowledge/Skills: Attention to detail, Problem Solving, Customer Service, Technical Learning,

•Time Management, Conflict Management, Process Management, Written Communications, Negotiating,

•Organizational & multi-tasking, knowledge of MEP trades from basic to advanced

EDUCATION and/or EXPERIENCE

•Bachelor's degree in business, or a related field; master's degree preferred.

•Proven experience in process improvement, project management, and change management.

•Strong analytical skills and proficiency in process mapping and data analysis tools.

•Excellent communication, leadership, and problem-solving abilities.

•Ability to work effectively in a team environment and manage multiple projects simultaneously.

SUPERVISORY RESPONSIBILITIES

•Does not directly manage a team.

What we offer you

Medical

Dental

Vision

401-K

On-site Clinic

On-site workout facility

Contact details

Stephanie Myers, MBA, HRM

Stephanie V. Myers, MBA HRM | LinkedIn


For more information see:

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.