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Tech Support – CSR In Office

3 months ago

Miami, Florida, United States JobSquad Staffing Solutions Full time
The JobSquad Solutions Team is currently looking for a Tech Support – CSR In Office to work at a company located in the Miami, FL area

Job Title

Tech Support – CSR In Office

Position Location

Miami, Fl.

Pay/hours for the position

$21 to $23 Hourly

Requirements of position


Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within the call center environment.

Honesty and integrity

Excellent customer service skills

Ability communicate empathy

Critical Thinking and Problem solving

Detail oriented

Adept learner

Able to multitask

Proven ability to process high volumes of work with great accuracy

Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)

Excellent written and verbal communication skills

Education and Experience

High school diploma or equivalent

2–5-years of experience in a customer service environment

2 years of knowledge of standard concepts, practices, and procedures within HVAC.

Responsibilities of position


We are currently looking for a highly professional and experienced person to operate within our technical support department, handle complex situations, and resolve customer requests.

In addition to possessing in dept knowledge in HVAC field, the ideal candidate should have over 2 years of experience in customer service with high volumes of customer interaction and possess high level of skills in Communication, Problem Solving, and Teamwork.

We are in search of someone that is well-spoken and experienced with finding and expediting resolutions for customers in the most efficient and satisfactory way.


Inquiries from clients, from marketplaces, and shipment providers will need to be promptly and professionally handled to keep our corporate ratings at the top levels.

The technical support department will assure the highest level of service presented to all clients at all times.

Working hours are standard day time hours, 9AM-6PM Monday through Friday. Generous insurance and other benefits package are included.

Job Type:
Full-time

Salary:
$ $23.00 per hour

Benefits:

  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus opportunities
  • Overtime pay

Experience:
Customer Service: 2 years (Preferred)

  • HVAC: 2 years (Preferred)

Language:

  • Fluent English (Required)

License/Certification:

Work Location:

  • Corporate Office
The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.

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