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Sr. Clinical Program Coordinator

2 months ago

Miami, Florida, United States UOMUOMUS Full time
Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The Department of Orthopedics Sports Medicine is currently seeking a full time Sr. Clinical Program Coordinator to work in Coral Gables, FL. The Senior Clinical Program Coordinator acts as a lead in the development, organization, production, and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Moreover, this employee provides a broader oversight to daily program activities in support of the University's mission. The Senior Clinical Program Coordinator evaluates the financial performance of programs to meet departmental goals and assist in the development of short- and long-range budgetary planning.

CORE JOB FUNCTIONS

1. Supervises, directs, and coordinates assignments for the given program.

2. Trains, develops, and empowers staff to effectively perform their jobs.

3. Evaluates program effectiveness, analyzes results, and recommends appropriate action.

4. Coordinates program activities with other program, department or staff activities, ensuring optimum efficiency.

5. Acts as a main point of contact for project funders, advisors, speakers, and participants, and recruits program participants, members, and volunteers.

6. Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, employee time records, and other related activities.

7. Develops cooperative relationships with patients and families by projecting a positive image and creating a professional atmosphere.

8. Develops program communications and promotional literature for distribution, including newsletters, brochures, and flyers.

9. Prepares and presents periodic reports, financial statements, and records for management or outside agencies.

10. Makes suggestions to leadership including the process changes that will improve overall performance.

11. Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.

12. Maintains patient confidentiality as well as the confidentiality of hospital business information.

13. Oversees the maintenance of established supply levels in unit and supply rooms.

14. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor's degree in relevant field

Experience:

  • Minimum 3 years of relevant experience
  • Any appropriate combination of relevant education, experience and/or certification may be considered.

Department Specific Functions

  • Responsible for the Department of Orthopaedics OR (operating room) management. This includes monitoring, maintaining, and improving utilization and the release of block time Attend OR leadership meetings on behalf of the department
  • Create and implement protocols for surgical scheduling- insurance authorization approval for surgical cases received, and OR utilization protocols where needed.
  • Train department surgical schedulers on protocols in place and ensure compliance
  • Assist with the onboarding of physicians to the OR in collaboration with OR site leaders
  • Responsible for oversight for the Department of Orthopaedics in-patient and ambulatory OR procedures including insurance PA initiation and authorization, scheduling procedure date, arranging pre-admission testing/clearance and orders (COVID-19, toxicology, bloodwork), scheduling first postop appointment, and providing patient with admission details and instructions.
  • Responsible for the division of Sports Medicine's in-patient and ambulatory OR procedures including insurance PA initiation and authorization, scheduling procedure date, arranging pre-admission testing/clearance and orders (COVID-19, toxicology, bloodwork), scheduling first postop appointment, and providing patient with admission details and instructions
  • Serve as the liaison between the providers and the OR team, submitting detailed case orders and coordinating equipment for use in the OR
  • Maintains faculty OR calendars, adjusting schedule according to departmental need and faculty request
  • Manage physician escalations as it relates to surgical scheduling
  • Provides back up support for triage desk for post-op patients.
  • Answers incoming patient calls, routing based on urgency, answering/resolving routine requests
  • Responds to patient inquiries, compliments or complaints promptly and troubleshoot problems for quick resolution ensuring patient satisfaction Coordinates with hospitals and vendors for special cases or circumstances including lining up appropriate surgical representatives from surgical instrumentation companies to ensure any necessary supplies and reps are present on the day of surgery
  • Ensures documentation is complete to support accurate billing of surgical procedures
  • Works with other members of the Department of Orthopaedics to strategically assign OR time to various surgeons within the department
  • Cooperates with departmental leadership to maximize reimbursements, including adjusting authorizations, assisting with retro-authorizations, etc.
  • Receives and processes paperwork from patients including leave forms, disability requests, and other documentation

Knowledge, Skills and Attitudes:

  • Ability to communicate effectively in both oral and written form.
  • Ability to handle difficult and stressful situations with professional composure.
  • Ability to maintain effective interpersonal relationships.
  • Ability to understand and follow instructions.

#ED-LI1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H7