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Operations Associate II

3 months ago

Minneapolis, Minnesota, United States Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

As an Operations Associate II in the cash services management team, you will provide analysis, processing, and customer service support for exception-based complex and/or highly specialized Operation's processes. This role encompass various roles and responsibilities from Deposit, Disbursement, and ACH. In addition, you will also provide customer service for check printing, deposits to complex and branch cage associates while also handling the reconcilement of branch depository locations, Internal/External ACH support and exception processing.

What will you do?

  • The department review and approval of ACH and Check request transactions
  • Reconcilement of multiple DDA Bank Accounts
  • Customer services to various areas and departments of RBC
  • Deposits to complex and branch cage associates, client associates as well as departments within Operations
  • Deposit errors, deposit concentration for firm funding

What do you need to succeed?

Must-have

  • 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 2+ year of job-related experience
  • Positive attitude, ability to communicate effectively, both verbally and in writing
  • Ability to handle multiple priorities in a fast paced and deadline driven environment
  • Ability to work independently and within a team environment
  • Strong customer service, organizational skills, attention to detail and confidentiality

Nice-to-have

  • 4-year degree from an accredited university in business, finance or related field
  • 1+ year business, finance, customer service and/or accounting/bookkeeping experience
  • Previous processing experience in a financial operations role
  • General knowledge of Microsoft Excel, Word and Access

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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