Sales Associate II

3 days ago


Minneapolis, Minnesota, United States Tapestry Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate II to join our team at Coach. As a Sales Associate II, you will play a critical role in delivering exceptional customer service and driving sales results in our store.

Key Responsibilities
  • Provide personalized service to customers, building strong relationships and ensuring a positive shopping experience.
  • Stay up-to-date on product knowledge, including features, benefits, and current offerings, to effectively communicate with customers and drive sales.
  • Work collaboratively with the management team to achieve sales goals and objectives, including creating personal sales and clienteling strategies.
  • Maintain a clean and organized sales floor, adhering to Coach standards and ensuring a seamless shopping experience for customers.
  • Process customer transactions efficiently, including purchases, returns, and exchanges, while providing excellent customer service.
  • Support cash-wrap operations, including processing transactions and maintaining a high level of customer satisfaction.
  • Participate in visual merchandising efforts, including maintaining a visually appealing store environment and ensuring that products are displayed in an attractive and inviting manner.
  • Stay informed about local market trends and competitor activity, providing insights to the management team to inform sales strategies and tactics.
Requirements
  • 1-3 years of previous sales experience, preferably in a luxury retail service environment.
  • Current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Basic computer skills, including the ability to use iPad/laptop, Mobile POS, and Internet.
  • Ability to work a flexible schedule, including nights, weekends, and holidays, and meet Coach Scheduling & Availability Expectations.
Competencies
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
  • Creativity: Comes up with new and unique ideas to improve sales and customer experience.
  • Interpersonal Savvy: Relates well to all kinds of people, builds rapport, and establishes effective relationships.
  • Learning on the Fly: Learns quickly when facing new problems and adapts to changing business needs.
  • Perseverance: Pursues everything with energy, drive, and a need to finish, even in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change, shift gears comfortably, and make decisions without having the total picture.

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